Troubleshoot issues related to low internal memory on your device for the HTC 5G Hub
This article helps you troubleshoot low internal memory issues on your HTC 5G Hub
You may have low internal memory issues if your device is:
- Displaying low memory error messages
- Unable to install applications
- Freezing or unresponsive
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues can arise when you have too many applications on your HTC 5G Hub or when you need to clear your application cache.
- Determine if your device has low memory.
- From the home screen, tap Settings.
- Tap Storage.
- Refer to available GB in the Overview section to determine if your device has low memory.
- Uninstall unused applications.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your HTC 5G Hub comes with some pre-installed applications that you can't uninstall.
- Clear application cache.
Each application has a cache of temporary files that may be taking up memory. Try clearing the application cache from your larger applications to free up space. Continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application. Rarely, an application may not function as expected afterward. Be sure you clear only the application cache and not the application data.
If you clear the application data, you remove your personal settings and info such as login information and high scores. If you clear the application cache, you don't remove your personal settings or information.
- Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
- Turn off the device by pressing and holding the Power key, then tap Power off.
- Wait 10 seconds.
- Turn the device back on by pressing the Power key.
Note:To optimize device performance, be sure your HTC 5G Hub is running the most recent device software. Check for software updates.
If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.