Program your device for the HTC 5G Hub
Steps to activate your HTC 5G Hub
- Device is not active
- Unable to make or receive calls
- Unable to send or receive text messages
Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.
- Hands-free activation
If this is the first time activating your device, hands-free activation automatically runs in the background as you go through the initial sign-in process.
- Update the data profile
If this is not the first time activating your device or hands-free activation did not complete successfully, update the data profile.
- Reset network connection
If the activation methods above did not work, reset your network connection.
- From the home screen, tap Settings.
- Tap System.
- Tap Advanced.
- Tap Reset options.
- Tap Reset mobile & Bluetooth.
- Tap RESET SETTINGS.
- Tap RESET SETTINGS again.
If you're still having issues, reach Sprint Customer Care.