Steps to activate your HTC 5G Hub

Symptoms:

• Device is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

• Hands-free activation

If this is the first time activating your device, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial sign-in and first use

• Update the data profile

If this is not the first time activating your device or hands-free activation did not complete successfully, update the data profile.

Update the data profile

• Reset network connection

If the activation methods above did not work, reset your network connection.

1. From the home screen, tap Settings.
2. Tap System.
3. Tap Advanced.
4. Tap Reset options.
5. Tap Reset mobile & Bluetooth.
6. Tap RESET SETTINGS.
7. Tap RESET SETTINGS again. 

If you're still having issues, reach Sprint Customer Care.