Steps to activate your Google Pixel 4 XL

Symptoms:

• Phone is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

• Hands-free activation

If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial sign-in and first use

• Update the data profile

If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

Update the data profile

• Reset network connection

If the activation methods above did not work, reset your network connection.

1. From the home screen, swipe down the Status bar with two fingers.
2. Tap the Settings icon.
3. Tap System.
4. Tap Reset options.
5. Tap Reset Wi-Fi, mobile & Bluetooth.
6. Tap Reset settings.
7. Tap Reset settings again.

If you're still having issues, dial *2 on your phone or reach Sprint Customer Care.