Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

If you don't have an account. Sign up here

Sprint support

Nano-SIM card is not recognized for the Franklin R910 Mobile Hotspot

This article troubleshoots issues related to the SIM card

Check whether the SIM card is properly installed. For details, see Insert or Remove a SIM Card.

Check the SIM card for damage.

Check the SIM card IC chip for scratches/corrosion.

Dirty SIM card (particularly IC chip) may prevent recognition. Clean gently with a soft cloth.

If none of these options work, please contact your service provider.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.


Sign in to Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

Caps lock is on
I forgot my Username or Password.

Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.