Skip to main content
Call to order
Sign In
Sign in to your account to view this secure information.

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

Sprint support

Nano-SIM card is not recognized for the Franklin R910 Mobile Hotspot

This article troubleshoots issues related to the SIM card

Check whether the SIM card is properly installed. For details, see Insert or Remove a SIM Card.

Check the SIM card for damage.

Check the SIM card IC chip for scratches/corrosion.

Dirty SIM card (particularly IC chip) may prevent recognition. Clean gently with a soft cloth.

If none of these options work, please contact your service provider.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login
Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.
Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.