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Troubleshoot issues related to making and receiving calls on your device for the Coolpad SNAP

This article helps troubleshoot making or receiving calls on your Coolpad Snap

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, select the OK key.
    2. Select the Settings icon by pressing the OK key.
    3. Select the General settings by pressing the OK key.
    4. Select Airplane mode by pressing the OK key.
    5. Note: The icon is white when enabled.

  2. Verify mobile data is enabled.

    1. From the home screen, select the OK key.
    2. Select the Settings icon by pressing the OK key.
    3. Select the Device by pressing the OK key.
    4. Select the Data usage and Wi-Fi by pressing the OK key.
    5. Select the Data usage by pressing the OK key.
    6. Scroll down and select Mobile data to turn ON by pressing the OK key.
    7. Note: If turning mobile data off, select the mobile data option again.

    8. The mobile data connection is now enabled or disabled.
  3. Verify if coverage is available at your current location.

    If your Coolpad Snap has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, select the Menu icon by pressing the OK key.
    2. Select the Phone icon by pressing the OK key.
    3. Enter ##72786#.
    4. Tap YES to confirm.
    5. The phone will restart and Hands Free Activation will begin.

  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

    Note: To optimize device performance, be sure your Coolpad Snap is running the most recent device software. Check for software updates.

    If you're still having issues, please contact Sprint Customer Care for more help.

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