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Troubleshoot issues related to Bluetooth on your device for the S48c

This article helps you troubleshoot Bluetooth issues on your Samsung CAT S48c

You may have Bluetooth� issues if your CAT S48c is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your phone you're pairing with support the same Bluetooth protocols as your CAT S48c?

    Refer to the Bluetooth device's user manual for compatibility.

    Your CAT S48c is compatible with Bluetooth v4.2 and supports the following profiles:

    • Advanced Audio Distribution Profile (A2DP)
    • Audio/Video Remote Control Profile (AVRCP)
    • Device Identification Profile (DI)
    • Generic Audio/Video Distribution Profile (GAVDP)
    • Generic Object Exchange Profile (GOEP)
    • Health Device Profile (HDP)
    • Hands-Free Profile (HFP)
    • Human Interface Device Profile (HID)
    • HID Over GATT Profile (HOGP)
    • Headset Profile (HSP)
    • Message Access Profile (MAP)
    • Object Exchange Profile (OBEX)
    • Object Push Profile (OPP)
    • Personal Area Networking Profile (PAN)
    • Phone Book Access Profile (PBAP)
    • Serial Port Profile (SPP)

    If the manual doesn't list any of these protocols, your CAT S48c is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the CAT S48c or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

      1. From the home screen, swipe down the Status bar.
      2. Tap the Settings icon.
      3. Tap Connected devices.
      4. Tap Bluetooth.
      5. Tap the Bluetooth switch to ON if needed.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your CAT S48c, is about 30 feet. Be sure your phones are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Turn the device off by pressing the Power/Lock key.
    2. Tap Power off.
    3. Wait 10 seconds.
    4. Turn the phone back on.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your CAT S48c, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your CAT S48c is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care.

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