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Troubleshoot issues related to low internal memory on your device for the BlackBerry KEYone

This article helps you troubleshoot low internal memory issues on your BlackBerry KeyOne

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your BlackBerry KeyOne or when you need to clear your application cache.

  1. Verify if your phone has low memory.

    1. From the home screen, swipe down the Status bar.
    2. Tap Settings.
    3. Scroll to and tap Storage.
    4. The amount of available memory is displayed.
  2. Uninstall unused applications.

    We recommend that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your BlackBerry KeyOne comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your BlackBerry KeyOne saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

      1. From the home screen, swipe down the Status Bar.
      2. Tap Settings.
      3. Scroll to and tap Apps.
      4. Scroll to and tap the preferred application.
      5. Tap Storage.
      6. Tap CHANGE.
      7. Tap the SD card name.
      8. Tap MOVE.
  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory. Try to free up space by clearing the application cache from your larger applications first and then continue to clear the cache on the rest of your apps. You may not be able to clear the cache for every application and, rarely, an application may not function as expected afterward.

      • Clear the application cache on your applications to free up space and improve performance.
      • Be sure you clear only the application cache and not the application data.
      • When you clear the application data, it removes your personal settings and info such as login information and high scores.
      • Clearing the application cache does not erase any of your content or data.
        1. From the home screen, swipe down the Status Bar.
        2. Tap Settings.
        3. Scroll to and tap Apps.
        4. Scroll to and tap the preferred application.
        5. Tap Storage.
        6. Tap CLEAR CACHE.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory without erasing any of your content or data.

    1. Press and hold the Power/Lock button for 10 seconds.
    2. The phone will shut down and restart.
    3. The device has been reset.

Note: To optimize device performance, be sure your BlackBerry KeyOne is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care.

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