Troubleshoot issues related to apps on your device for the Apple iPhone Xs
This article helps troubleshoot malfunctioning applications on your iPhone XS
You may have an unstable application if it:
- Doesn't open
- Crashes frequently
- Freezes or becomes unresponsive
- Displays error messages
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
- Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.
- Turn off the device by pressing and holding the Power key and the Volume Up key at the same time, then slide to Power off.
- Wait 10 seconds.
- Press the Power key to turn the device back on.
- Uninstall and reinstall the application that isn't working.
A complete application uninstall removes all related files, settings, and data from your iPhone XS. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
Note: To optimize device performance, be sure your iPhone XS is running the most recent device software.Check for software updates.
If you're still having issues, please contact Sprint Customer Care.