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Troubleshoot issues related to data connectivity on your device for the Apple iPhone 11

This article helps you troubleshoot data connectivity issues on your iPhone 11

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, swipe down from the top right corner of the screen to open the Control Center settings.
    2. Tap the Airplane Mode icon if enabled.
    3. Note: The icon is orange when enabled.

  2. Verify mobile data is enabled.

    1. From the home screen, tap Settings.
    2. Tap Cellular.
    3. Ensure Cellular Data is enabled.

  3. Perform a soft reset.

    A soft reset reconnects your iPhone 11 to the Sprint network.

    1. Turn off the device by pressing and holding the Power key and the Volume down key at the same time, then slide to Power off.
    2. Wait 10 seconds.
    3. Turn the device back on by pressing the Power key.

  4. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, tap Settings.
    2. Scroll to and tap General.
    3. Scroll to and tap Reset.
    4. Tap Reset Network Settings.
    5. Tap Reset Network Settings to confirm.

  5. Do you know if other Sprint customers are experiencing the same problem in the same location?

    1. If yes or you don't know: Please contact Sprint Customer Care for help.
    2. If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

  6. Temporary solution: Connect to a Wi-Fi network.

    You can connect to a Wi-Fi network as a temporary solution.

    Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your iPhone 11 may decrease the signal strength.

    Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your iPhone 11 is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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