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Troubleshoot issues related to apps on your device for the Apple iPhone 11

This article helps troubleshoot malfunctioning applications on your iPhone 11

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

    1. Turn off the device by pressing and holding the Power key and the Volume down key at the same time, then slide to Power off.
    2. Wait 10 seconds.
    3. Press the Power key to turn the device back on.

  2. Uninstall and reinstall the application that isn't working.

    A complete application uninstall removes all related files, settings, and data from your iPhone 11. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

    Uninstall the application.

    Download and install the application.

Note: To optimize device performance, be sure your iPhone 11 is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care.

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