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Need to quickly pay your bill?
Federal Agencies Only: To access your online account, please contact us. More Info

Sprint support

Program your device for the Apple iPhone 11

Steps to activate your iPhone 11

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good overage.

  • Hands-free activation
  • If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile
    • If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

      Update the data profile

  • Reset network connection
    • If the activation methods above did not work, reset your network connection.

      1. From the home screen, tap the Phone.
      2. Dial ##873283#.
      3. Tap OK. The phone will restart.
      4. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

    If you're still having issues, dial *2 on your phone or reach Sprint Customer Care

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