Steps to activate your iPhone 11 Pro Max

Symptoms:

• Phone is not active
• Unable to make or receive calls
• Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

• Hands-free activation

If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial sign-in and first use

• Update the data profile

If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

Update the data profile

• Reset network connection

If the activation methods above did not work, reset your network connection.

1. From the home screen, tap the Phone.
2. Dial ##873283#.
3. Tap OK. The phone will restart.
4. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you're still having issues, dial *2 on your phone or reach Sprint Customer Care