This article helps troubleshoot the touchscreen not responding on your Alcatel Idol 5S

You may have touchscreen issues if your phone:

• Screen doesn't respond to your touch
• Freezes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify if your screen protector or protective case is interfering with the touchscreen.

Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.

Try removing any screen protector or case, and test to see if your issue is fixed.

Caution: Some screen protectors may not reapply properly.

Note: Use only Alcatel Idol 5S-compatible protective cases.

2. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

1. Turn the device off by pressing the Power key.
2. Wait for 10 seconds.
3. Turn the phone back on.

3. Identify if the operating system is affecting touchscreen functionality.

If these steps don't solve your issue, a broader performance issue may be the cause.

Note: To optimize device performance, be sure your Alcatel Idol 5S is running the most recent device software. Check for software updates.

4. Perform a hardware factory reset.

Note: A hardware factory reset will erase ALL information on the phone! Any information that is not backed up online or to the SD card will be PERMANENTLY LOST.

Perform a hardware factory reset.

Note: To optimize device performance, be sure your Alcatel Idol 5S is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.