Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

If you don't have an account. Sign up here

Sprint support

Troubleshoot issues related to text messaging on your device for the Alcatel IDOL5 - Open Market

This article helps troubleshoot text messaging issues on your Alcatel Idol 5S

  • You may have text messaging issues if your phone is:
  • Unable to send or receive text messages

Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify airplane mode is turned off.

    1. From the home screen, swipe down the Status bar.
    2. Swipe down again to access the Quick Settings menu.
    3. If Airplane mode is enabled, tap to disable it.

Note: The icon is white when enabled.

2. Update the Data Profile.

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap System Update.
  4. Tap Update Profile.
  5. Once the profile update is complete, tap OK.
  6. The data profile is now up to date.

3. Update the PRL.

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap System Update.
  4. Tap Update PRL.
  5. Once the PRL update is complete, tap OK.

4. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

  1. Turn the device off by pressing the Power key.
  2. Wait for 10 seconds.
  3. Turn the phone back on.

5. Have you ever been able to send or receive a text message on your Alcatel Idol 5S?

If your Alcatel Idol 5S is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

6. Have you moved to the Alcatel Idol 5S from an iPhone?

Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Alcatel Idol 5S.

To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

  1. Go to the Apple iMessage de-registration webpage.
  2. In the No longer have your iPhone? section, enter your phone number in the Phone Number field.
  3. Click Send Code.
  4. Apple will send a message to your phone to confirm your de-registration. Enter that code in the Confirmation Code field.
  5. Click Submit.

Note: To optimize device performance, be sure your Alcatel Idol 5S is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.


Sign in to Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

Caps lock is on
I forgot my Username or Password.

Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.