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Troubleshoot issues related to data connectivity on your device for the Alcatel IDOL5 - Open Market

This article helps you troubleshoot data connectivity issues on your Alcatel Idol 5S

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify mobile data is enabled.

    1. From the home screen, scroll down to the Status bar.
    2. Scroll to and tap Settings.
    3. Tap Data usage.
    4. If needed, tap to enable Cellular data.

2. Update the data profile.

    1. From the home screen, scroll down to the Status bar.
    2. Scroll to and tap System Update.
    3. Tap Update profile and wait for the update to complete.
    4. Tap OK.

3. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

  1. Turn the device off by pressing the Power key.
  2. Wait for 10 seconds.
  3. Turn the phone back on.

    4. Do you know if other Sprint customers are experiencing the same problem in the same location?

      1. If yes or you don't know: Please contact Sprint Customer Care for help.
      2. If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

    5. Temporary solution: Connect to a Wi-Fi network.

    You can connect to a Wi-Fi network as a temporary solution.

    Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Device may decrease the signal strength.

    Connecting to a Wi-Fi network may also improve battery life.

    Note: To optimize device performance, be sure your Alcatel Idol 5S is running the most recent device software. Check for software updates.

    If you're still having issues, please contact Sprint Customer Care for more help.

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