Sign In
Sign in to your account to view this secure information.

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

Program your device for the Alcatel IDOL5 - Open Market

Steps to activate your Alcatel Idol 5S

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial set up and first use

  • Update the data profile

If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

Update Data profile

  • Reset network connection

If the activation methods above did not work, reset your network connection.

Reset Network Settings

If you are having trouble activating your device, make an appointment at a convenient Sprint Store.

Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login
Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.
Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.