Program your device for the Alcatel IDOL5 - Open Market
Steps to activate your Alcatel Idol 5S
- Phone is not active
- Unable to make or receive calls
- Unable to send or receive text messages
Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.
- Hands-free activation
If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.
- Update the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
- Reset network connection
If the activation methods above did not work, reset your network connection.
If you are having trouble activating your device, make an appointment at a convenient Sprint Store.