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Troubleshoot issues related to text messaging on your device for the Alcatel GO FLIP

This article helps troubleshoot text messaging issues on your Alcatel GO FLIP

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.
    1. From the home screen, press the OK
    2. Scroll to Settings and press the OK
    3. In the Network & Connectivity tab, select Airplane Mode and press the OK
    4. Select Off and press the OK
  2. Verify your Alcatel GO FLIP is connected to the Nationwide Sprint 4G LTE Network.
    1. From the home screen, press the OK
    2. Scroll to Settings and press the OK
    3. Scroll to the Device tab, then select System Updates and press the OK
    4. Select Update Profile and press the OK
    5. Wait for the update to complete, then test to see if your issue is resolved. 
  3. Perform a soft reset.

A soft reset reconnects your Alcatel GO FLIP to the Nationwide Sprint 4G LTE Network.

  1. Press and hold the Power key until the phone powers off.
  2. Press and hold the Power key to power the phone back on.
  1. Have you ever been able to send or receive a text message on your Alcatel GO FLIP?

If your Alcatel GO FLIP is active and you've never been able to text, please select your provider to contact Sprint Customer Care.

Note: To optimize device performance, be sure your Alcatel GO FLIP is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care.

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