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Troubleshoot issues related to making and receiving calls on your device for the Alcatel GO FLIP

This article helps troubleshoot making or receiving calls on your Alcatel GO FLIP

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.
    1. From the home screen, press the OK
    2. Scroll to Settings and press the OK
    3. In the Network & Connectivity tab, select Airplane Mode and press the OK
    4. Select Off and press the OK
  2. Verify your Alcatel GO FLIP is connected to the Nationwide Sprint 4G LTE Network.
    1. From the home screen, press the OK
    2. Scroll to Settings and press the OK
    3. Scroll to the Device tab, then select System Updates and press the OK
    4. Select Update Profile and press the OK
    5. Wait for the update to complete, then test to see if your issue is resolved. 
  3. Perform a soft reset.

A soft reset restarts your phone and does not erase any of your content or data.

  1. Press and hold the Power key until the phone powers off.
  2. Press and hold the Power key to power the phone back on. 
  1. Verify if coverage is available at your current location.

If your Alcatel GO FLIP has low signal strength, see if your location is within wireless provider coverage. Depending on your service provider, you can access the coverage map via

If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.

Note: To optimize device performance, be sure your Alcatel GO FLIP is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care.

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