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Troubleshoot issues related to low internal memory on your device for the Alcatel GO FLIP

This article helps you troubleshoot low internal memory issues on your Alcatel GO FLIP

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsiveLow memory issues can arise when you have too many applications on your Alcatel GO FLIP or when you need to clear your application cache.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify if your phone has low memory.
    1. From the home screen, press the OK
    2. Scroll to File Manager and press the OK
    3. The current memory usage is displayed. 
  2. Delete unneeded files.

Your Alcatel GO FLIP has a File Manager app which lets you browse and delete the files saved to your phone.

  1. From the home screen, press the OK
  2. Scroll to File Manager and press the OK
  3. To browse the internal memory, select Internal Memory and press the OK

Note: To browse files on an external microSD card, select SD Card Memory and press the OK key.

  1. Select a file type and press the OK
  2. Scroll to select an unneeded file, then press Options.
  3. Select Delete and press the OK
  4. Press the OK key to confirm.
  5. Repeat this process to delete any unneeded files or pictures. 
  1. Perform a soft reset.

A soft reset deletes any temporary files and can potentially free up internal memory without erasing any of your content or data.

  1. Press and hold the Power key until the phone powers off.
  2. Press and hold the Power key to power the phone back on.

Note: To optimize device performance, be sure your Alcatel GO FLIP is running the most recent device software. Check for software updates.

If you're still having issues, please select your provider to contact Sprint Customer Care.

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