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Troubleshoot issues related to Bluetooth and your device for the Alcatel GO FLIP

This article helps you troubleshoot Bluetooth issues on your Alcatel GO FLIP.

You may have Bluetooth� issues if your Alcatel GO FLIP is unable to:

� Pair with a Bluetooth device
� Connect to a Bluetooth device
� Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Does your Alcatel GO FLIP you're pairing with support the same Bluetooth protocols as your Alcatel GO FLIP?

Refer to the Bluetooth device's user manual for compatibility.
Your Alcatel GO FLIP is compatible with Bluetooth and supports the following protocols:

� Advanced Audio Distribution Profile (A2DP)
� Audio/Video Remote Control Profile (AVRCP)
� Hands-Free Profile (HFP)
� Headset Profile (HSP)
� Object Push Profile (OPP)
� Phone Book Access Profile (PBAP)
� Service Discovery Application Profile (SDAP)

 If the manual doesn't list any of these protocols, your Alcatel GO FLIP is unable to connect to that Bluetooth device.

2. Is Bluetooth enabled on both devices?

Bluetooth may be turned off on either the Alcatel GO FLIP or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

Turn your Alcatel GO FLIP Bluetooth on.

3. Is the Bluetooth device in range?

The Bluetooth communication range for most devices, including your Alcatel GO FLIP, is about 30 feet. Be sure your Alcatel GO FLIPs are in range.

4. Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue.

1. Turn your Alcatel GO FLIP off.
2. Remove the battery. After 30 seconds, reinsert the battery.
3. Turn your Alcatel GO FLIP back on.

5. Remove the pairing and re-pair the Bluetooth device.

Removing the pairing, restarting your Alcatel GO FLIP, and then re-pairing the Bluetooth device refreshes and updates your connection.

Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Alcatel GO FLIP is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care.

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