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Troubleshoot issues related to apps on your device for the Alcatel GO FLIP

This article helps troubleshoot malfunctioning applications on your Alcatel GO FLIP

You may have an unstable application if it:

� Doesn't open
� Crashes frequently
� Freezes or becomes unresponsive
� Displays error messages

Perform a soft reset.

A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.

1. Press and hold the Power key until the phone powers off.
2. Press and hold the Power key to power the phone back on.

Note: To optimize device performance, be sure your Alcatel GO FLIP is running the most recent device software. Check for software updates.

If you're still having issues, please select your provider to contact Sprint Customer Care.

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