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Steps to activate your Alcatel GO FLIP

Symptoms:

� Phone is not active

� Unable to make or receive calls

� Unable to send or receive text messages

Note: Before you try these steps, check the Sprint Mobile coverage map and verify that you are in an area with good coverage.

Hands-free activation

If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial sign-in and first use

Update the data profile

If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

Update the data profile

Reset network connection

If the activation methods above did not work, reset your network connection.

1. From the home screen, Press the Dial key.

2. Dial ##72786#

3. Press YES.

4. Your phone will restart.

5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you are having trouble activating your Alcatel GO FLIP, make an appointment at a convenient Sprint Mobile Store.

Session Modal

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For security reasons, your session will time out in 2 minutes unless you choose to continue.

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