Steps to activate your Alcatel GO FLIP
� Phone is not active
� Unable to make or receive calls
� Unable to send or receive text messages
Note: Before you try these steps, check the Sprint Mobile coverage map and verify that you are in an area with good coverage.
� Hands-free activation
If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.
� Update the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
� Reset network connection
If the activation methods above did not work, reset your network connection.
1. From the home screen, Press the Dial key.
2. Dial ##72786#
3. Press YES.
4. Your phone will restart.
5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.
If you are having trouble activating your Alcatel GO FLIP, make an appointment at a convenient Sprint Mobile Store.