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Contact Us

Customer Service

This section supports personal wireless customers only.


Engage with other customers, search for answers, ask questions or even answer questions to help others in our community.



Questions about your account? We're here to chat 24/7. Just look for the “Chat” icon on the right side of your browser.  If you don’t see it, we’re just busy helping other customers. Check back again later. 

Postal mail

When mailing to us, please include

  • Customer name
  • Telephone number
  • Account number
  • PIN (if you have one on your account)

6391 Sprint Parkway
Overland Park KS 66251-4300

Absolutely no device returns will be accepted at this Address. More information for returns at Return and Exchange Policy.


Current customers

Call 866-275-1411

New customers

Call 866-275-1411 to start service with Sprint.

Mon - Fri: 6AM CST - 10PM CST
Sat: 7AM CST - 9PM CST
Sun: 8AM CST - 9PM CST


Pay online

Pay by phone

Call *3 from your Sprint phone to make a payment using our automated system.

Bill pay through your bank

Use the following address:

PO Box 4191
Carol Stream, IL 60197-4191

Pay by mail

PO Box 4191
Carol Stream, IL 60197-4191

Report Abuse:
By viewing the Acceptable Use Policy and Visitor Agreement, you will be able to report abuse or violation of the policy.

To report child exploitation, please use the form located here.

Forward spam messages to 7726. Click here to learn more.

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