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As the global impact of COVID 19 (Coronavirus) continues to unfold, Sprint has taken steps to protect the health, safety and well-being of our customers, employees and communities. As we support those impacted, we are experiencing longer than normal call/chat wait times. To see the latest information, please visit www.sprint.com/COVID-19.

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  • All text messages are free for Sprint customers, but data rates may apply
  • Sprint Text Customer Service is only available to Sprint customers using their phone on the Sprint network.
  • Available every day from 6am – 10pm CT.  Messages sent outside those hours will be responded to on the next business day.
  • By sending a text to 2273 from your mobile phone, you agree to receive text messages generated by an automated dialer from Sprint to that mobile number.
  • Timing, frequency, and number of messages depends on the number and type of text messages you send.
  • To Cancel, Text END to 2273.  Need Help?  Text HELP to 2273.

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When mailing to us, please include

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  • Telephone number
  • Account number

KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300

Absolutely no device returns will be accepted at this Address. More information for returns at Return and Exchange Policy.

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866-275-1411

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Use the following address:

Sprint
PO Box 4191
Carol Stream, IL 60197-4191

Pay by mail
When mailing to us, please include

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  • Telephone number
  • Account number

Sprint
PO Box 4191
Carol Stream, IL 60197-4191

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