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As the global impact of COVID 19 (Coronavirus) continues to unfold, Sprint has taken steps to protect the health, safety and well-being of our customers, employees and communities. As we support those impacted, we are experiencing longer than normal call/chat wait times. To see the latest information, please visit


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Postal mail

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  • Account number

6391 Sprint Parkway
Overland Park KS 66251-4300

Absolutely no device returns will be accepted at this Address. More information for returns at Return and Exchange Policy.


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Call *3 from your Sprint phone to make a payment using our automated system.

Bill pay through your bank
Use the following address:

PO Box 4191
Carol Stream, IL 60197-4191

Pay by mail
When mailing to us, please include

  • Customer name
  • Telephone number
  • Account number

PO Box 4191
Carol Stream, IL 60197-4191

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To report child exploitation, please use the form located here.

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