Skip to main content
Call To Order Call to order
Sign in to your account to view this secure information.

Sign up for My Sprint

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers
Need to quickly pay your bill?
Federal Agencies Only: To access your online account, please contact us. More Info

Important information

about your Sprint account

Phone Icon

One or more devices on your account will be impacted by a device Network update that will be made on April 30, 2019 to the system that programs this device(s) for service.

What this means to you after April 30, 2019:

  • If your device(s) is already active on the Network (turned on and in use), it will continue to work, but the following changes will no longer be possible: 

Re-activation (Master resets will render the device inoperable. A master reset is initiated by entering the following on the phone’s keypad: “##RTN#” or “##786#).”

Subscriber/profile information changes – you can’t swap phone numbers on this device 

Preferred roaming list (PRL) updates. A PRL is important because it tells your device what towers to use. Since your device(s) won’t be able to get an updated PRL, over time you may experience irregular service if changes are made to the Network in your area. 

  • If your device(s) is not active on the Network, you will no longer be able to reactivate it. 

Newer devices, including those currently available on sprint.com, in our retail stores or through your Sales Representative fully support this device Network update without the restrictions noted above. We encourage you to go to sprint.com, visit one of our retail stores or contact your Sales Representative to learn about your device options.

We apologize for any inconvenience you experience as a result of this change.

Change Credit
Session Modal

Do you want to continue?

For security reasons, your session will time out in 2 minutes unless you choose to continue.

Login
Sign in to My Sprint

Connecting to your account lets us quickly confirm your options, pricing and personal information.

I forgot my Username or Password.
Create a My Sprint account

Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.

Welcome Back,

You left some items in your Cart. Pick up where you left off when you visit your cart.