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One or more of your devices has lost service

We can get you reconnected. Take a look at your account, select the device that requires attention, and activate.

Using Your T-Mobile SIM Kit

Follow the steps below to replace the Sprint SIM card in your device with a T-Mobile SIM.

phone icon
Step 1:

Keep the phone powered on during this entire process.

Note for Android users: Before you swap SIMs, check your voicemail settings to make sure automatic backups are enabled.

phone with sim card
Step 2:

Pop out your phone’s SIM tray with the tool included in your SIM kit. A safety pin or paper clip should also work in a pinch!

On iPhone, the SIM tray is usually located on the side. On Android devices, it’s typically on the top.

Sim card icon
Step 3:

Replace the SIM card in the tray with your new 
T-Mobile SIM card.

Phone with disabled wifi
Step 4:

If you use Sprint’s Call Screener or Visual Voicemail, you can replace those apps with T-Mobile’s Scam Shield and Visual Voicemail.

Need More Help?

Find A Store Call 888-211-4727

T-Mobile for Business customer?
Call 800-927-2199


Voicemail Settings For Android Devices

if you’re swapping SIMs on an Android device, follow these simple steps to automatically save your voicemails.

  1. Open the Sprint Visual Voicemail app.
  2. Select the Menu button.
  3. Check if Auto Export is enabled.
    1. If yes, you can close the app.
    2. If no, select Auto Export from the list, then choose Enable Auto Export in the pop-up screen. When you’re done, you can close the app.

What devices are compatible with eSIM?

Currently, iPhone XS and newer models, Pixel 3 and newer models, Samsung Galaxy Note20 series, Samsung Galaxy S21 series, and Motorola Razr 5G are compatible with the T-Mobile eSIM solution if you're running the latest software. Our Retail Mobile Experts or Customer Care Experts can help you determine if your phone is compatible. 

How To Save Your Voice Mail

Android Users:

  1. Open the Sprint Visual Voicemail app
  2. Tap the menu button (three horizontal lines) in the upper left
  3. Check to see if Auto Export is enabled, If yes, you may exit
  4. If not, select ‘Auto Export’ from the bottom of the list
  5. Select ‘Enable Auto Export’ in the pop-up screen
  6. Exit the app

Apple Users:

  1. Go to Phone > Voicemail
  2. Tap the message you’d like to save, then tap the share button
  3. There are three ways to save voicemails:
  4. - Save them in the Notes or Voice Memos apps
    - Send them as an attachment using Messages, Mail or Airdrop
    - Save Visual Voicemail messages in the Files app

Systems are down for maintence.

Please try later.

Chat with us for other issues.


We’ve Hit A Speed Bump

There was a problem transferring your line at this time.

Contact Customer Care

To resolve this issue, re-insert your original SIM card and turn Wi-Fi back on. Then, click on the chat icon or call 1-888-211-4727 (or dial *2) from another device.

Transfer In Progress

We are currently in the process of transferring your line.

This process may take a few minutes.

Please refresh this page for the latest progress information.

In rare cases, transfer time may take longer than expected.

Systems are down for maintence.

Please try later.

Chat with us for other issues.


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