The Sprint LTE network has shut down, and you must install a compatible T-Mobile SIM to stay connected.
Using Your T-Mobile SIM Kit
Follow the video instructions or take these simple steps to replace the Sprint SIM card in your device with a T-Mobile one.
Access this page from the phone that’s getting the T-Mobile SIM card installed. You’ll keep the phone powered on during this entire process.
Note for Android users: Before you swap SIMs, check your voicemail settings to make sure automatic backups are enabled.
Pop out your phone’s SIM tray with the tool included in your SIM kit. A safety pin or paper clip should also work in a pinch!
On iPhone, the SIM tray is usually located on the side. On Android devices, it’s typically on the top.
Replace the SIM card in the tray with your new T-Mobile SIM card.
Turn off your phone’s Wi-Fi. If your phone is running iOS 15, check that iCloud Private Relay is turned off in Settings > [Your Name] > iCloud > Private Relay.
Viewing this page on your phone, tap the Check Progress button to see if you’re connected to the T-Mobile network. It should only take a few minutes.
Restart your phone to complete the activation process.
If you use Sprint’s Call Screener or Visual Voicemail, you can replace those apps with T-Mobile’s Scam Shield and Visual Voicemail.
Need More Help?
Read FAQs | Find A Store | Call 888-211-4727
T-Mobile for Business customer?
Call 800-927-2199
Voicemail Settings For Android Devices
if you’re swapping SIMs on an Android device, follow these simple steps to automatically save your voicemails.
- Open the Sprint Visual Voicemail app.
- Select the Menu button.
- Check if Auto Export is enabled.
- If yes, you can close the app.
- If no, select Auto Export from the list, then choose Enable Auto Export in the pop-up screen. When you’re done, you can close the app.
What devices are compatible with eSIM?
Currently, iPhone XS and newer models, Pixel 3 and newer models, Samsung Galaxy Note20 series, Samsung Galaxy S21 series, and Motorola Razr 5G are compatible with the T-Mobile eSIM solution if you're running the latest software. Our Retail Mobile Experts or Customer Care Experts can help you determine if your phone is compatible.
How To Save Your Voice Mail
Android Users:
- Open the Sprint Visual Voicemail app
- Tap the menu button (three horizontal lines) in the upper left
- Check to see if Auto Export is enabled, If yes, you may exit
- If not, select ‘Auto Export’ from the bottom of the list
- Select ‘Enable Auto Export’ in the pop-up screen
- Exit the app
Apple Users:
- Go to Phone > Voicemail
- Tap the message you’d like to save, then tap the share button
- There are three ways to save voicemails:
Systems are down for maintence.
Please try later.
Chat with us for other issues.
We’ve Hit A Speed Bump
There was a problem transferring your line at this time.
Contact Customer Care
To resolve this issue, re-insert your original SIM card and turn Wi-Fi back on. Then, click on the chat icon or call 1-888-211-4727 (or dial *2) from another device.
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Please refresh this page for the latest progress information.
In rare cases, transfer time may take longer than expected.
Systems are down for maintence.
Please try later.
Chat with us for other issues.