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Have questions about moving over to the new network? Learn More

Swap Your SIM—It’s Easy!

Just make sure you keep your device powered on while following these steps. If you’d prefer video instructions

Click Here

Step 1:

Access this page from the phone you are swapping your SIM into. Back up your voicemail if there are any messages you’d like to keep. Any connected smartwatches nearby will automatically pair.

Step 2:

Insert the provided SIM tool to open and pop out the tray. Typically, iPhone users find theirs on the side, while Android users can find theirs up top.

Step 3:
Replace the existing card with your new T-Mobile SIM card.
Step 4:

From your device, turn off Wi-Fi and check your progress below (mobile-only). The activation process should only take a few minutes.

If you have iOS 15, turn off iCloud Private Relay before you “Check Progress”.

You’ll see a success message to let you know once you’re connected to the network. Afterwards, you must restart your phone to finish the process.

Please note: Call Screener and Visual Voicemail will be removed from your device. You may replace these apps with Scam Shield and TMO Visual Voicemail. Click Here for more info.

Need More Help?

Chat with us online, call us at 1-888-211-4727 or dial *2.
Check out our FAQs for some help with some common questions.

How To Save Your Voice Mail

Android Users:

  1. Open the Sprint Visual Voicemail app
  2. Tap the menu button (three horizontal lines) in the upper left
  3. Check to see if Auto Export is enabled, If yes, you may exit
  4. If not, select ‘Auto Export’ from the bottom of the list
  5. Select ‘Enable Auto Export’ in the pop-up screen
  6. Exit the app

Apple Users:

  1. Go to Phone > Voicemail
  2. Tap the message you’d like to save, then tap the share button
  3. There are three ways to save voicemails:
  4. - Save them in the Notes or Voice Memos apps
    - Send them as an attachment using Messages, Mail or Airdrop
    - Save Visual Voicemail messages in the Files app

Systems are down for maintence.

Please try later.

Chat with us for other issues.

 

We’ve Hit A Speed Bump

There was a problem transferring your line at this time.

Contact Customer Care

To resolve this issue, re-insert your original SIM card and turn Wi-Fi back on. Then, click on the chat icon or call 1-888-211-4727 (or dial *2) from another device.

Transfer In Progress

We are currently in the process of transferring your line.

This process may take a few minutes.

Please refresh this page for the latest progress information.

In rare cases, transfer time may take longer than expected.

Systems are down for maintence.

Please try later.

Chat with us for other issues.

 

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