Important shipping information
Delayed shipping
The following devices are currently out-of-stock in our warehouse and experiencing delays. Dates below are estimates and may change as inventory becomes available.
Apple iPhone 13
| Storage | Color | Status |
|---|---|---|
| 128 GB | Midnight | Ships by 07/05/2023 - 07/11/2023 |
TCL TAB 10 5G
| Storage | Color | Status |
|---|---|---|
| 32 GB | Prime Gray | Ships by 03/30/2023 - 04/06/2023 |
Motorola Edge - 2022
| Storage | Color | Status |
|---|---|---|
| 128 GB | Mineral Gray | Ships by 08/02/2023 - 08/08/2023 |
FREE 2-Day Shipping
Standard Shipping
- Order by 1 p.m. EST, you will get it in 3-5 business days (Mon-Fri).
- Excludes holidays and devices listed in the delayed shipping section above.
- Weekend deliveries are currently unavailable.
Overnight Shipping
- Order by 1 p.m. ET Mon–Fri, get it the next business day. Note: Because of the impact of COVID-19 on our carriers, your order may arrive later than usual.
- Excludes holidays and devices listed in the delayed shipping section below.
- Orders placed after 1 p.m. on Friday or any time Saturday or Sunday will deliver in 2 business days.
- Weekend deliveries are currently unavailable.
Additional Processing
Some orders require additional processing. For example:
Credit authorization:
- Insufficient or inaccurate information provided
- Incomplete payment
- Additional validations
- We'll do our best to contact you via phone or email right away if there is a problem with your order and provide a new shipping estimate at that time.
| Device | Latest shipping estimates |
|---|---|
| All other phones, tablets and mobile broadband devices | Available NOW |
Order Status
24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.
If you have questions or concerns regarding your order, chat assistance is available at sprint.com/myorder.
Shipping Policies
Orders cannot be shipped to a P.O. Box, military APO/FPO or international address.
When purchasing a phone for a new account, we require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
All online government orders are shipped via United States Postal Service Priority Mail (some areas may take up to a week for order processing and delivery).