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Important shipping information

Standard shipping

  • Order by 2 p.m. ET, you will get it in 3-5 business days (Mon-Fri).
  • Excludes holidays and devices listed in the delayed shipping section below.
  • Weekend deliveries are currently unavailable.

Overnight shipping

  • Order by 2 p.m. ET Mon-Fri , you'll get it the next business day (Mon-Fri). 
  • Excludes holidays and devices listed in the delayed shipping section below.
  • Orders placed after 2 p.m. on Friday or any time Saturday or Sunday will deliver in 2 business days.
  • Weekend deliveries are currently unavailable. 

Additional processing

Some orders require additional processing. For example:

  • Credit authorization
  • Insufficient or inaccurate information provided 
  • Incomplete payment 
  • Additonal validations
  • We'll do our best to contact you via phone or email right away if there is a problem with your order and provide a new shipping estimate at that time. 

Delayed shipping

The following devices are currently out-of-stock in our warehouse and experiencing delays. Dates below are estimates and may change as inventory becomes available.

Apple Watch Series 4 Sport Band (GPS + Cellular)

Storage Color Status
40 mm Gold Case / Pink Band Ships by 10/19 - 10/26
40 mm Silver Case / Fog Band Available Now
40 mm Gray Case / Black Band Available Now

Apple iPhone Xs

Storage Color Status
512 GB Gold Available Now
512 GB Silver Available Now
512 GB Space Gray Available Now

Apple Watch Series 4 Nike+ (GPS + Cellular)

Storage Color Status
40 mm Gray Case / Black Band Available Now

Apple iPhone Xs

Storage Color Status
256 GB Gold Available Now
256 GB Silver Available Now
256 GB Space Gray Available Now

Apple iPhone Xs

Storage Color Status
64 GB Silver Available Now
64 GB Space Gray Available Now
64 GB Gold Available Now

Apple Watch Series 4 Sport Band

Storage Color Status
44 mm Gold Case / Pink Band Ships by 11/9 - 11/16
44 mm Silver Case / Fog Band Available Now
44 mm Gray Case / Black Band Ships by 10/19 - 10/26

Apple iPhone Xs Max

Storage Color Status
64 GB Space Gray Ships by 10/15 - 10/22
64 GB Silver Ships by 10/15 - 10/22
64 GB Gold Ships by 10/15 - 10/22

Apple Watch Series 4 Nike+

Storage Color Status
44 mm Gray Case / Black Band Ships by 11/12 - 11/19

Apple iPhone Xs Max

Storage Color Status
256 GB Space Gray Available Now
256 GB Silver Available Now
256 GB Gold Available Now

Apple iPhone Xs Max

Storage Color Status
512 GB Space Gray Available Now
512 GB Silver Available Now
512 GB Gold Available Now
Device Latest shipping estimates
All other phones, tablets and mobile broadband devices Available NOW

Order status

24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email.

You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.

If you have questions or concerns regarding your order, 24 hour Chat assistance is available at sprint.com/myorder.

Shipping policies

Orders cannot be shipped to a P.O. Box, military APO/FPO or international address.

When purchasing a phone for a new account, we require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.

All online government orders are shipped via United States Postal Service Priority Mail (some areas may take up to a week for order processing and delivery).

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