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Important shipping information

Delayed shipping

The following devices are currently out-of-stock in our warehouse and experiencing delays. Dates below are estimates and may change as inventory becomes available.

New iPad Pro 12.9-inch

Storage Color Status
1 TB Space Gray Ships by 5/25 - 6/1

Apple iPhone SE

Storage Color Status
64 GB Black Ships by 6/1 - 6/8

Walgreens Pickup

  • Order online or by phone (1-800-Sprint1), package will arrive at pickup location within in 3-5 business days 
  • Must pick up package within 5 business days of delivery date 
  • Restrictions apply

Standard shipping

  • Order by 1 p.m. EST, you will get it in 3-5 business days (Mon-Fri).
  • Excludes holidays and devices listed in the delayed shipping section below.
  • Weekend deliveries are currently unavailable.

Overnight shipping

  • Order by 1 p.m. EST Mon-Fri , you'll get it the next business day (Mon-Fri). 
  • Excludes holidays and devices listed in the delayed shipping section below.
  • Orders placed after 1 p.m. on Friday or any time Saturday or Sunday will deliver in 2 business days.
  • Weekend deliveries are currently unavailable. 

Additional processing

Some orders require additional processing. For example:

Credit authorization:

  • Insufficient or inaccurate information provided 
  • Incomplete payment 
  • Additional validations
  • We'll do our best to contact you via phone or email right away if there is a problem with your order and provide a new shipping estimate at that time.
Device Latest shipping estimates
All other phones, tablets and mobile broadband devices Available NOW

Order status

Order by 1 p.m. ET Mon–Fri, get it the next business day. Note: Because of the impact of COVID-19 on our carriers, your order may arrive later than usual. As a courtesy, we are offering free shipping.

24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email.

You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.

If you have questions or concerns regarding your order, 24-hour chat assistance is available at

Shipping policies

Orders cannot be shipped to a P.O. Box, military APO/FPO or international address.

When purchasing a phone for a new account, we require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.

All online government orders are shipped via United States Postal Service Priority Mail (some areas may take up to a week for order processing and delivery).

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