Sprint Accessibility

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Sprint Vision® Store

Sprint Vision® is a specialized group serving the blind and low vision communities:

  • Committed to working with phone manufacturers to deliver user-friendly, accessible wireless devices.
  • Specialized Vision Store website for customers with vision loss.

Click here to shop at Sprint Vision Store: www.sprint.com/vision

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Sprint Relay Store

The Sprint Relay Store (SRS) is a specialized store for the deaf and hard-of-hearing community, and includes:

  • Data-Only plans while on the Sprint network.
  • Video Customer Service (VCS) in American Sign Language (exclusively offered through Sprint). VCS provides technical assistance, handles billing questions and works with customers on other service issues.
  • Sprint works with equipment manufacturers on accessibility and provides hearing aid compatible, cochlear implant compatible and TTY accessible phones.

To shop at the Sprint Relay Store: www.sprintrelaystore.com

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Sprint Messaging

Sprint messaging services for deaf or hard of hearing customers

The Sprint suite of messaging services is particularly useful for people that are deaf, hard of hearing or have a speech disability. From text messages and mobile email to StarStarMe, we offer a variety of communication options that extend beyond traditional phone calls.

  • Text messaging
  • Mobile email
  • StarStarMe

For more information, visit Sprint Messaging Services.

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TTY Compatible Phones

TTY compatible phones for deaf or hard of hearing customers

A TTY or Telephone Device allows people with hearing and/or speech loss to make and receive telephone calls. Sprint offers a wide array of handsets that are compatible with TTY devices. On some phones, the TTY feature must be activated in order to maximize TTY performance. Please consult the phone user guide.

TTY compatible phones have the following symbol on the phone box:

TTY Compatible icon.

Does Wi-Fi calling support TTY?

Technical challenges may impede or prevent reliable delivery of TTY messages over Internet Protocol (IP)-based networks including Sprint’s voice over WiFi (VoWiFi) platform. Given these limitations, customers wishing to use TTY may simply turn-off WiFi calling and rely upon Sprint’s wireless CDMA voice network which does fully support TTY (or any other wireline or wireless phone connected to the Public Switched Telephone Network or PSTN). If a CDMA signal is unavailable, Sprint encourages customers to consider alternative means of communicating including utilizing the array of both PSTN and IP-based Telecommunications Relay Services (TRS) such as traditional TRS, IP Relay, IP CapTel, or Video Relay Services (VRS). Each of these Relay services supports 911 emergency calling. Finally, customers may also send a text message to 911 directly (where text-to-911 is available).

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Directory Assistance Program

Sprint offers Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities. To apply for this program, please print and have a qualified medical professional complete the application form below. If you have any difficulties printing and/or completing the application form, please contact Sprint Support for Customers with Disabilities at 1-855-885-7568 or via email at sprintaccessibility@sprint.com.

Sprint Directory Assistance Calls Application [Word format]

Sprint Directory Assistance Calls Application [PDF]

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Hearing Aid Compatible phones

Some people who use hearing aid devices may have trouble when using a wireless phone. The wireless industry and consumer groups representing the hard of hearing have been working for years to study this matter and develop standards and solutions to reduce the likelihood of such difficulties. In addition, the Federal Communications Commission has set forth requirements for wireless carriers and wireless device manufacturers. Much progress has been made and there are now a large number of hearing aid compatible (HAC) devices available.

To see a list of hearing-aid compatible devices from Sprint, click here.

Sprint customers can find HAC phones by looking on the "fact tag" displays at retail stores. The fact tag will contain a statement such as "Rated for Hearing Aids: M4/T4."

There are two different ratings to consider when picking a hearing aid compatible device:

M-Ratings: reduced hearing aid device interference

Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the phone.

Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference with hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference from mobile phones and other sources of RF/EMI such as computer monitors and fluorescent lighting.

T-Ratings and compatibility with hearing aids with telecoils

A telecoil is a small device built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.

Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.

Try before you buy

Because individual experiences may vary significantly, Sprint recommends customers try several hearing-aid compatible phones at Sprint-owned and operated stores to determine which phones will work best.

Sprint Satisfaction Guarantee

Additional information regarding hearing aid compatibility

Hearing aid compatibility FAQ from accesswireless.org

Videos from accesswireless.org: Choosing a cell phone that works for you

This five-part video series was put together by the Wireless Rehabilitation Engineering Research Center (Wireless RERC) and CTIA - The Wireless Association® to help consumers choose a hearing aid compatible wireless device that meets their needs. Each video breaks down the information customers need into easy to understand segments.

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Alternate format materials

Monthly invoices: Sprint provides invoices in alternative formats including Braille, large print and electronic. To obtain your invoices in alternative formats, please contact a Sprint customer service representative who can add this to your account free of charge.

User guides: Most user guides are available in accessible PDF and HTML formats. To view an electronic version of your phone user guide, please visit sprint.com/support and select your phone model.

Other materials: Sprint will convert customer collateral (e.g., service plan guides, customer contracts, in-store brochures, etc.) to an alternative format upon request.

In addition, phone manufacturers are responsible for providing user guides in alternate formats (e.g., Braille, large print, ASCII text files). Please see Additional Resources for information on how to contact the manufacturer of your phone

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Mobility Disability

Sprint messaging services for customers with mobility disabilities

The Sprint suite of messaging services is particularly useful for people that are deaf, hard of hearing or have a speech disability. From text messages and mobile email to StarStarMe, we offer a variety of communication options that extend beyond traditional phone calls.

  • Text messaging
  • Mobile email
  • StarStarMe

For more information, visit Sprint Messaging Services.

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Cognitive Disability

For customers with cognitive disabilities

Listed below are features that may make Sprint phones easier to use for customers with cognitive disabilities:

Standard icons - Sprint Products use standardized icons on display screen and keys to indicate functions.

Automatic answer - some phones can be programmed to automatically answer in a certain number of rings.

Automatic redial - most phones enable users to press one key to redial a telephone number.

One-touch dialing - most phones allow users to press one button to dial a telephone number from the pre-programmed phone book.

Menu prompts and cues - some phones provide cues and prompts to assist with complicated menu procedures.

Picture caller identification - many camera phones allow the user to select a photo to be displayed with each name programmed into caller identification.

Text reminder functions - many phones allow the user to set alarms and reminders (e.g., Take Medicine).

Voice dialing - some phones enable a person to use their voice to dial outgoing telephone calls.

Voice recognition for menu selection - some phones enable a person to use their voice to activate select menu items.

Voice output - some phones 'verbalize' select handset functions, providing audible low battery and roaming alerts, and read-outs of call logs and the digits of incoming calls.

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