Sprint Accessibility

Sprint Accessibility for All

Sprint Accessibility offers communication products and services to eliminate communication barriers for customers who are Deaf, DeafBlind, have a hearing or vision loss, and cognitive, speech or mobility disabilities.

Through innovation and a desire to make communication access available to all people, we have expanded our accessibility solutions to include each of the following and we are not stopping there, we work to anticipate the future needs of our customers and have already begun working on next generation solutions today – Sprint Accessibility has communication solutions for today, tomorrow, and the future.

Sprint’s broad portfolio of accessibility services include:

Our Priority is Keeping our Customers, Employees, and Communities Safe

Learn how we’re responding to COVID-19

We’re committed to the well-being of our customers and employees. At a time when social distancing plays a critical role in slowing the spread of COVID-19, communication is now more important than ever. Sprint Relay service and Sprint CapTel (captioned telephone) service enable people with hearing loss or a speech disability to communicate over the phone by means of a Communication Assistant – 24 hours a day, 7 days a week.

Because you're at the heart of what we do, we're working hard to best serve you during these unpredictable times. Wait times for Sprint Accessibility services may increase during periods of high call volumes. Thank you for your patience while we connect you to an available Sprint Communication Assistant.

Please contact Customer Service Representatives with any questions or concerns you may have. Our goal is to continue providing the highest level of service you have come to know from Sprint.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)


Nuestra prioridad es la seguridad de nuestros clientes, empleados y comunidades

Conoce cómo estamos respondiendo al COVID-19

Estamos comprometidos con el bienestar de nuestros clientes y empleados. Mientras el distanciamiento social juega un papel crítico en prevenir la propagación del COVID-19, la comunicación telefónica ahora es más importante que nunca. Los servicios de Sprint Relay (servicio de relevo) y Sprint CapTel (teléfono con subtítulos) les permiten a las personas sordas, hipoacúsicas o con una discapacidad del habla comunicarse por teléfono a través de un Asistente de Comunicaciones - las 24 horas del día, los 7 días de la semana.

Debido a que usted es la parte más importante de nuestro trabajo, nos esforzamos por brindarle nuestro mejor servicio durante estos tiempos impredecibles. Los tiempos de espera de los servicios de Sprint Accesibilidad pueden aumentar durante periodos con alto volumen de llamadas. Agradecemos su paciencia mientras lo comunicamos con un Asistente de Comunicaciones de Sprint disponible.

Favor de contactar uno de nuestros Representantes de Atención al Cliente con cualquier pregunta o inquietud que tenga. Nuestro objetivo es seguir proporcionando el más alto nivel de servicio que usted ha llegado a conocer de Sprint.

LA LEY FEDERAL PROHÍBE A CUALQUIER PERSONA, SALVO A LOS USUARIOS REGISTRADOS QUE PRESENTEN PÉRDIDA DE LA AUDICIÓN, UTILIZAR TELÉFONOS DE SUBTÍTULOS POR PROTOCOLO DE INTERNET (IP) CON LA FUNCIÓN DE SUBTÍTULOS ACTIVADA. El Servicio Telefónico Subtitulado IP podría estar a cargo de un operador en vivo. El operador genera subtítulos que indican lo que dice la persona que llama. Estos subtítulos son enviados a su teléfono. Hay un costo por cada minuto de subtítulos generados, que se paga mediante un fondo federalmente administrado. No se le aplica costo alguno al usuario de CapTel por utilizar el servicio. (v5.4 7-18)

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