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Image of four people standing hold wireless devices and one person sitting in a wheel chair with a laptop on his lap. Last person on the right is holding a CapTel 2400i phone.

Sprint Accessibility for All

Sprint Accessibility offers communication products and services to eliminate communication barriers for customers who are Deaf, DeafBlind, have a hearing or vision loss, and cognitive, speech or mobility disabilities.

Through innovation and a desire to make communication access available to all people, we have expanded our accessibility solutions to include each of the following and we are not stopping there, we work to anticipate the future needs of our customers and have already begun working on next generation solutions today – Sprint Accessibility has communication solutions for today, tomorrow, and the future

Sprint’s broad portfolio of accessibility services include:

Image of a woman working as a Communication Assistant (CA) typing and voicing relay call. She is wearing a headset with a microphone and working on a computer.

Sprint CapTel

Image of a black CapTel 2400i phone with text across the screen in caption.

Sprint CapTel (Captioned Telephone) is a free service that makes it easy for people who have hearing loss to stay in touch with family and friends on the phone. A Sprint CapTel phone works like any other phone with an important distinction: It shows captions of every word the other person says throughout the telephone conversation. With Sprint CapTel service, users hear what they can and read captions of what they miss.

More information: www.sprintcaptel.com

To view video of CapTel: https://sprintcaptel.com/resources/videos/

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Sprint WebCapTel

Image of a woman using her cellphone and holding an iPad reading text across the iPad screen on her lap tilted – using Sprint WebCapTel service.

Sprint WebCapTel service makes it easy for people who have hearing loss to stay in touch with family and friends using any telephone. They place the call on the tablet. The operator calls their call back number and at the same time, dials out. They hear what they can on the phone, but on a computer or tablet, they can read captions of every word the other person says throughout the telephone conversation. The service is free and works with existing home phones and cell phones. Available only in the USA or its territories. Will not work with international calls.

More Information: https://sprintcaptel.com/solutions-by-sprint/sprint-webcaptel/

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Sprint IP Relay

Image of a person holding a smartphone up close displaying Sprint IP relay call conversation.

Sprint IP Relay uses an Internet connection, a computer or mobile device and a relay operator. The service is free for people who are Deaf, Hard-of-Hearing, DeafBlind or have a speech disability. You type what you want to say to the operator, then the operator relays the message to your caller and types their response back to you.

SprintIP.com and the Sprint Mobile IP app (available for Android and iOS) are available only in USA and US territories. Registration is required.

www.sprintip.com

More information: www.sprintrelay.com/iprelay

To view the video: https://youtu.be/SVV7lNNSnbY

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Relay Conference Captioning (RCC)

Image of customer using Relay Conference Captioning: circle photo in the background displaying people sitting at table listening to a conference call via phone speaker on table in the middle and a person holding tablet/iPad reading conference captioning on screen up close.

Relay Conference Captioning (RCC) provides live, real-time online captioning of meetings, phone calls, and multi-party teleconference calls. RCC requires an Internet-connected computer, laptop or tablet with high-speed Internet connection. RCC service is available for states or businesses that have purchased agreements with Sprint.

More Information: www.sprintrelay.com/rcc

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Sprint National Relay Services

Image of solid yellow USA map represents Sprint Relay Services offers national relay calls.

Sprint National Relay Services allows those with speech and/or hearing disabilities to access telecommunications services. The services allows text-telephone (TTY) or special equipment users such as Captioned telephone, Braille TTY, to communicate with standard voice telephone users through specially trained relay operators or captioners. Calls can be made to virtually anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls. All calls are strictly confidential and no records of any conversations are maintained.

For more information: http://www.sprintrelay.com/services/sprint-national-relay-services

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Federal Relay Service

Image of Federal Relay logo – circle logo with contrast graphic face of an operator wearing headset with microphone. On bottom half of the circle is a America flag symbol (white stars against blue background and white and red stripes).

The Federal Relay Service is the contracted Federal Government Telecommunications Relay Service through the General Services Administration (GSA) for Federal employees who are deaf, hard of hearing, deafblind, blind and low vision, or have speech disabilities.

This contract provides a package of functionally equivalent communication access services so that Federal employees may conduct official duties. The general public may also conduct business with the Federal Government and its agencies. Calls are relayed using trained Communication Assistants (CA). The CA acts as a transparent conduit for the transmittal of information.

All calls are strictly confidential and no records of any conversations are maintained.

Service Types

Telephone-based Services:

  • Text Telephone (TTY)
  • Speech to Speech (STS)
  • Captioned Telephone (CapTel)

Internet-based Services:

  • Video Relay Service
    • Video Remote Interpreting
  • Internet Protocol (IP) Relay
  • Relay Conference Captioning (RCC)
  • Captioned Telephone (CapTel)

For more information, please visit: www.federalrelay.us

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State Relay Services

Image of USA map –showing more 30 states in yellow that offers Relay Service managed by Sprint Accessibility. White states are offered by other providers.

A person who is deaf, hard-of-hearing, deaf-blind, or have a speech disability uses a TTY to type his/her conversation to the relay operator who then reads the typed conversation to a hearing person. The Relay Operator relays the hearing person's spoken words by typing them back to the TTY user.

7-1-1 is a free service - simple, easy-to-remember number to access that state relay services. The State Relay Service, provided through a contract with Sprint, is used to assist communications between people who use text telephones (TTYs) and people who use voice telephones. Specially trained operators facilitate communications between the two callers. Every call is handled in strict confidence.

For more information: http://www.sprintrelay.com/services/state-relay-services

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Speech to Speech Service

Image of a smiling man sitting in a wheelchair holding the phone headset and the phone is on his lap speaking via Speech to Speech service.

Speech-to-Speech (STS) relay is a free operator service for people whose speech may not be understood by the public on the phone. A specially trained operator is on the line to assist the caller by repeating the conversation when unclear, or requested. Special equipment is not required to use this service.

For more information: www.sprintsts.com

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Image of a white text telephone (TTY) with Española text across the TTY screen.

Servicios de Retransmisión en Español

Sprint Relay ofrece servicio de retransmisión en español. Usuarios de TTY de habla hispana pueden escribir en español y su mensaje será retransmitido/hablado en español a la persona a quien llama. Todo lo que la otra persona diga será escrita en español al usuario de TTY.

24/7-español a español 800-435-8590

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Sprint IP Relay por Internet

Para usar Sprint IP Relay se requiere una conexión de Internet, una computadora, o un dispositivo móvil y un operador de retransmisión.

Usted escribe lo que desea decir y luego el operador le lee el mensaje a la persona a quien usted llama y le escribe a usted la respuesta de la otra persona.

www.sprintip.com

Para usar este servicio se requiere inscribirse y verificar su identidad para recibir un número de 10 dígitos. Visite www.mysprintrelay.com.

Disponible solamente en USA y sus territorios. Llamadas internacionales serán bloqueadas o no terminadas.

(24/7 – Idiomas disponibles: inglés, español a español)

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App de Sprint IP Móvil

El App de Sprint IP Móvil le permite usar su dispositivo móvil para conectar a servicios de Sprint IP Relay. Simplemente escriba lo que desea decir al operador. El operador lee su mensaje a la persona que llama y luego escribe las respuestas de la persona a quien llamo a través de su dispositivo Android o aparato de iOS.

Disponible solamente en USA o sus territorios. Llamadas internacionales serán bloqueadas o colgadas.

Visite la tienda de Google Play Store o Apple App store para bajar el app de Sprint IP Móvil. Para usar este servicio se requiere inscribirse y verificar su identidad para recibir un número de 10 dígitos. Visite www.mysprintrelay.com.

(24/7 – Idiomas disponibles: inglés, español a español)

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CapTel

Ideal para personas con algún tipo de pérdida de audición, el Teléfono con Subtítulos, trabaja como cualquier otro teléfono con una importante distinción: Muestra cada palabra que la otra persona dice en toda su conversación. Los usuarios de CapTel escuchan hasta donde sean capaces y leen los subtítulos de lo que no pueden escuchar en la pantalla brillante de su teléfono CapTel. Sprint Relay también ofrece servicio de CapTel en español.

(Español a español solamente – horas limitadas de 7 am a 11 pm)

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WebCapTel

Sprint WebCapTel es un servicio basado en la red para que los usuarios puedan leer palabra-por-palabra los subtítulos de sus conversaciones usando una computadora o tableta.

Los usuarios escuchan y responden a las personas que llaman usando cualquier teléfono (incluyendo inalámbricos, de casa o celular) y leen los subtítulos de las llamadas en la computadora o tableta. Se requiere inscribirse para usar el servicio de WebCapTel. Visite www.sprintcaptel.com para ingresar o para inscribirse.

Disponible solamente en USA o sus territorios. Llamadas internacionales serán bloqueadas o colgadas.

(Español-a-Español solamente – horas limitadas de 7 am a 11 pm)

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Voz-a-Voz

El servicio de Voz-a-Voz (Speech to Speech o STS) permite a personas con dificultades del habla usar su voz para conversar. Un operador especialmente adiestrado repite las palabras de la persona con dificultades del habla o que usa un sintetizador de voz para hablar con la otra persona. No se requiere equipo especial para usar este servicio.

Personas que llaman son transferidas desde o/a STS en Inglés o STS tradicional en español. Llamada gratuita: 877-787-2660 (Disponible 24 horas al día/ 7 días a la semana)

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Servicio al Cliente de Sprint Relay en Español

Sprint Relay ofrece un número gratuito especialmente para usuarios de Sprint Relay en español. Es disponible 24 horas al día /7 días a la semana/365 días al año.

Inglés: 800-676-3777

Español: 800-676-4290

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Perfil Del Cliente

El perfil del cliente aguarda las preferencias individuales del usuario de TTY. Esto ayuda a procesar su llamada más rápido y asegura que la preferencia de proveedor de larga distancia se use cada vez que haga una llamada. Usted puede crear su Perfil de Cliente poniéndose en contacto con Servicio al Cliente al 800-676-4290 (TTY/Voz). Los representantes tomaran su pedido y pueden crear su perfil por mientras que usted está en el teléfono o de otra manera pueden mandar la forma para que usted la complete. También están disponibles para contestar cualquier pregunta que pueda tener.

El número de Servicio al Cliente en Español es 800-676-4290 (TTY/Voz)

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Image of sign showing Sprint with going forward yellow fin logo.

Sprint Vision® Store

Sprint Vision® is a specialized group serving the blind and low vision communities:

  • Committed to working with phone manufacturers to deliver user-friendly, accessible wireless devices.
  • Specialized Vision Store website for customers with vision loss.

Click here to shop at Sprint Vision Store: www.sprint.com/vision

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Sprint Relay Store

The Sprint Relay Store (SRS) is a specialized store for the deaf and hard-of-hearing community, and includes:

  • Data-Only plans while on the Sprint network.
  • Video Customer Service (VCS) in American Sign Language (exclusively offered through Sprint). VCS provides technical assistance, handles billing questions and works with customers on other service issues.
  • Sprint works with equipment manufacturers on accessibility and provides hearing aid compatible, cochlear implant compatible and TTY accessible phones.

To shop at the Sprint Relay Store: www.sprintrelaystore.com

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Sprint Messaging

Sprint messaging services for deaf or hard of hearing customers

The Sprint suite of messaging services is particularly useful for people that are deaf, hard of hearing or have a speech disability. From text messages and mobile email to StarStarMe, we offer a variety of communication options that extend beyond traditional phone calls.

  • Text messaging
  • Mobile email
  • StarStarMe

For more information, visit Sprint Messaging Services.

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TTY Compatible Phones

TTY compatible phones for deaf or hard of hearing customers

A TTY or Telephone Device allows people with hearing and/or speech loss to make and receive telephone calls. Sprint offers a wide array of handsets that are compatible with TTY devices. On some phones, the TTY feature must be activated in order to maximize TTY performance. Please consult the phone user guide.

TTY compatible phones have the following symbol on the phone box:

TTY Compatible icon.

Does Wi-Fi calling support TTY?

Technical challenges may impede or prevent reliable delivery of TTY messages over Internet Protocol (IP)-based networks including Sprint’s voice over WiFi (VoWiFi) platform. Given these limitations, customers wishing to use TTY may simply turn-off WiFi calling and rely upon Sprint’s wireless CDMA voice network which does fully support TTY (or any other wireline or wireless phone connected to the Public Switched Telephone Network or PSTN). If a CDMA signal is unavailable, Sprint encourages customers to consider alternative means of communicating including utilizing the array of both PSTN and IP-based Telecommunications Relay Services (TRS) such as traditional TRS, IP Relay, IP CapTel, or Video Relay Services (VRS). Each of these Relay services supports 911 emergency calling. Finally, customers may also send a text message to 911 directly (where text-to-911 is available).

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Directory Assistance Program

Sprint offers Directory Assistance calls on a complimentary basis to blind, visually impaired and other customers with qualifying disabilities. To apply for this program, please print and have a qualified medical professional complete the application form below. If you have any difficulties printing and/or completing the application form, please contact Sprint Support for Customers with Disabilities at 1-855-885-7568 or via email at sprintaccessibility@sprint.com.

Sprint Directory Assistance Calls Application [Word format]

Sprint Directory Assistance Calls Application [PDF]

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Hearing Aid Compatible phones

Some people who use hearing aid devices may have trouble when using a wireless phone. The wireless industry and consumer groups representing the hard of hearing have been working for years to study this matter and develop standards and solutions to reduce the likelihood of such difficulties. In addition, the Federal Communications Commission has set forth requirements for wireless carriers and wireless device manufacturers. Much progress has been made and there are now a large number of hearing aid compatible (HAC) devices available.

To see a list of hearing-aid compatible devices from Sprint, click here.

Sprint customers can find HAC phones by looking on the "fact tag" displays at retail stores. The fact tag will contain a statement such as "Rated for Hearing Aids: M4/T4."

There are two different ratings to consider when picking a hearing aid compatible device:

M-Ratings: reduced hearing aid device interference

Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the phone.

Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference with hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference from mobile phones and other sources of RF/EMI such as computer monitors and fluorescent lighting.

T-Ratings and compatibility with hearing aids with telecoils

A telecoil is a small device built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.

Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.

Try before you buy

Because individual experiences may vary significantly, Sprint recommends customers try several hearing-aid compatible phones at Sprint-owned and operated stores to determine which phones will work best.

Sprint Satisfaction Guarantee

Additional information regarding hearing aid compatibility

Hearing aid compatibility FAQ from accesswireless.org

Videos from accesswireless.org: Choosing a cell phone that works for you

This five-part video series was put together by the Wireless Rehabilitation Engineering Research Center (Wireless RERC) and CTIA - The Wireless Association® to help consumers choose a hearing aid compatible wireless device that meets their needs. Each video breaks down the information customers need into easy to understand segments.

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Alternate format materials

Monthly invoices: Sprint provides invoices in alternative formats including Braille, large print and electronic. To obtain your invoices in alternative formats, please contact a Sprint customer service representative who can add this to your account free of charge.

User guides: Most user guides are available in accessible PDF and HTML formats. To view an electronic version of your phone user guide, please visit sprint.com/support and select your phone model.

Other materials: Sprint will convert customer collateral (e.g., service plan guides, customer contracts, in-store brochures, etc.) to an alternative format upon request.

In addition, phone manufacturers are responsible for providing user guides in alternate formats (e.g., Braille, large print, ASCII text files). Please see Additional Resources for information on how to contact the manufacturer of your phone

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Mobility Disability

Sprint messaging services for customers with mobility disabilities

The Sprint suite of messaging services is particularly useful for people that are deaf, hard of hearing or have a speech disability. From text messages and mobile email to StarStarMe, we offer a variety of communication options that extend beyond traditional phone calls.

  • Text messaging
  • Mobile email
  • StarStarMe

For more information, visit Sprint Messaging Services.

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Cognitive Disability

For customers with cognitive disabilities

Listed below are features that may make Sprint phones easier to use for customers with cognitive disabilities:

Standard icons - Sprint Products use standardized icons on display screen and keys to indicate functions.

Automatic answer - some phones can be programmed to automatically answer in a certain number of rings.

Automatic redial - most phones enable users to press one key to redial a telephone number.

One-touch dialing - most phones allow users to press one button to dial a telephone number from the pre-programmed phone book.

Menu prompts and cues - some phones provide cues and prompts to assist with complicated menu procedures.

Picture caller identification - many camera phones allow the user to select a photo to be displayed with each name programmed into caller identification.

Text reminder functions - many phones allow the user to set alarms and reminders (e.g., Take Medicine).

Voice dialing - some phones enable a person to use their voice to dial outgoing telephone calls.

Voice recognition for menu selection - some phones enable a person to use their voice to activate select menu items.

Voice output - some phones 'verbalize' select handset functions, providing audible low battery and roaming alerts, and read-outs of call logs and the digits of incoming calls.

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Image of three red square buttons with white text displaying 9 1 1 on top of the buttons.

Sprint Accessibility - 911 Information

When you are experiencing an emergency, it’s important that we connect you to the right emergency service provider. Sprint complies with all Federal Communications Commission (FCC) emergency call handling requirements to process 911 calls for TTY, CapTel, IP-Relay, and IP-CTS. Sprint may collect your name, location, and other identifying information at the beginning of the 911 call in order to connect you to the most appropriate Emergency Services Provider or Public Safety Answering Point (PSAP).

For more information on 911 calls through internet-based Telecommunications Relay Services (iTRS), see FCC Advisory Page

For required user information and steps to place 911 calls via Sprint Accessibility iTRS services, visit http://www.sprintrelay.com/911-calls

Image of a woman smiling wearing a headset and a microphone near her mouth – represent as a Customer Service.

Sprint Accessibility Care – main office

Voice: 800-676-3777
Speech-to-Speech: 877-787-1989
TTY: 800-676-3777
Voice Carryover: 866-931-9027
Spanish: 800-676-4290
E-mail: Sprint.TRSCustServ@sprint.com
Fax: 877-877-3291

Sprint CapTel

Available 24/7 (Excluding holidays)
Customer Service: 888-269-7477
Espanol: 866-204-9134
Email: CapTel@CapTel.com
Fax: 608-204-6167

Sprint WebCapTel

Available Monday- Friday from 6 AM - 11 PM Central Standard
Customer Service: 855-871-8429 (Voice/TTY)
Email: WebCapTel@sprint.com
Fax: 877-877-3291

Sprint IP Relay

Voice: 800-676-3777
Speech-to-Speech: 877-787-1989
TTY: 800-676-3777
Spanish: 800-676-4290
E-mail: relayuserregistration@sprint.com
Fax: 877-877-3291

Sprint Video Customer Care – Sprint Relay Store

Open during business hours: 7a – 10p CT, M-F
Email: VCS@sprint.com
Chat Online: http://www.sprintrelaystore.com/global/snippets/inq/inqChat.html

Federal Relay Service

General Federal Relay Email: Sprint.TRSCustServ@sprint.com
Federal Video Relay: Fedvrshelp@sprint.com

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