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Good working condition

  • Device must power on and remain on
  • No damage to screen or device
    • Free of cracks, chips or deep gouges
    • No missing or broken parts (battery/camera/etc.)
    • No bent frame
  • Activation locks must be disabled (Find My iPhone and Android lock)
  • Free from engravings or items fastened that alter the original out-of-box appearance.

If your device is not in good working condition, you can repair it before returning it to Sprint to avoid a damage fee. The damage fee may be up to the purchase option price as found in your lease agreement.

Protection<360>® customers: If you have only a cracked front screen damage and have coverage available, an accidental damage from handling (ADH) claim may be filed with a Service Fee upon your device return.

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