If you are unable to receive text messages to a number on your account, you will need to give the answer the security credentials associated with your account.
Retrieve the verification code we just sent.
Check your messaging or email app and enter the code in the field below.
Didn't get your code?The code was sent to . If you did not receive it, ensure short-code 9329 is not blocked in your messaging app, and then click resend code.
If your PIN or security answer is incorrect, or you can't receive texts to a number on your account, you will need to visit a Sprint store to verify your identity. Customer Care cannot verify your identity over the phone.
Passwords must have :
- 8-33 characters
- Minimum 1 capital letter
- Minimum 1 number
- Minimum 1 special character ( . - _ $ * # @ ! +)
- Allowed special characters ( . - _ $ * # @ ! +)
- Cannot use prior passwords
You've successfully changed your password. To sign in, click "OK".