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2-step verification

This helps keep your account safe. We'll send you a code to verify it's you.

If you are unable to receive text messages to a number on your account, you will need to give the answer the security credentials associated with your account.

2-step verification

Step 2:

Retrieve the verification code we just sent.

Check your messaging or email app and enter the code in the field below.

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The code was sent to . If you did not receive it, ensure short-code 9329 is not blocked in your messaging app, and then click resend code.

Provide PIN / security answer

Enter the last 4 digits of the account owner’s Social Security Number and PIN or answer security question.

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And one of the following:

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If your PIN or security answer is incorrect, or you can't receive texts to a number on your account, you will need to visit a Sprint store to verify your identity. Customer Care cannot verify your identity over the phone.

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Create a new password

Passwords must have :

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New password and confirm password must match.

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