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  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

Get your password

Enter your username and either your account last name or account number, and we'll help you reset your password.

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2-step verification

This helps keep your account safe. We'll send you a code to verify it's you.

If you are unable to recieve text messages to a number on your account, you will need to give the answer the security credentials associated with your account.

2-step verification

Step 2:

Retrieve the verification code we just sent.

Check your messaging or email app and enter the code in the field below.

Wrong input

Didn't get your code?

The code was sent to . If you did not receive it, ensure short-code 9329 is not blocked in your messaging app, and then click resend code.

Provide PIN / security answer

Enter the last 4 digits of the account owner’s Social Security Number and PIN or answer security question.

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And one of the following:

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OR
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If your PIN or security answer is incorrect, or you can't receive texts to a number on your account, you will need to visit a Sprint store to verify your identity. Customer Care cannot verify your identity over the phone.

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Create a new password

Passwords must have :

  • 8-33 characters
  • Minimum 1 capital letter
  • Minimum 1 number
  • Minimum 1 special character ( . - _ $ * # @ ! + )
  • Cannot use prior passwords

 

New password must meet the criteria.
New password must meet the criteria.

New password and confirm password must match.

You've successfully changed your password. To sign in, click "OK".

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