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Wi-Fi Calling Terms and Conditions


Sprint Wi-Fi Calling Service (“Wi-Fi Calling”) completes telephone calls using Voice over Internet Protocol (“VoIP”) technology by connecting a capable handset to broadband internet connection over a Wi-Fi signal and is intended primarily for use within the domestic United States (“U.S”). Wi-Fi Calling is fundamentally different from traditional telephone service and has inherent limitations. Wi-Fi Calling, including 911 calling, may be unavailable or limited in some circumstances.  If possible, use a cellular connection or a landline phone to place any 911 calls.  If a cellular connection is available when you a place a 911 call, your handset will make the 911 call using the handset’s native dialer over the cellular connection to improve call quality and location accuracy even if you have Wi-Fi Calling services enabled.   Emergency calling is not supported over Wi-Fi Calling outside of the United States and should not be used or relied upon during an emergency. You acknowledge awareness of the Wi-Fi Calling limitations outlined below and that Wi-Fi Calling will not be used by anyone other than you without first notifying the end user of the Wi-Fi Calling limitations.

  1.  911 Functionality over Wi-Fi Calling may be impaired or unavailable:
    • If you use Wi-Fi Calling at a location other than at Your E911 Registered Address, because your calls may not be routed to the appropriate emergency call center;
    • If there is a problem with the broadband network utilized, including network congestion, network, equipment, power failure, another technical problem, or during system updates or upgrades; 
    • If you have lost electrical power, or the equipment that enables Wi-Fi Calling has lost electrical power;
    • If you use Wi-Fi Calling with an assigned telephone number that is outside the rate center of Your E911 Registered Address, which may cause the emergency call center to not recognize your telephone number for call-back or other informational purposes; and
    • If you input Your E911 Registered Address incorrectly there may be some delay before complete and accurate information is passed to the local emergency call center.

  2. E911 Registered Addresses. When you first enable Wi-Fi Calling on Sprint, you must provide us with the primary street address at which Wi-Fi Calling will be used (“Your E911 Registered Address”).  If you call 911 using Wi-Fi Calling, we may transmit Your E911 Registered Address to the emergency call center that answers the call and it may be used to help emergency responders locate you.  However, because of the limitations associated with Wi-Fi Calling you should provide the emergency call center with your contact information and current location. You agree to update Your E911 Registered Address before you use the Wi-Fi Calling service at a location different from Your E911 Registered Address. You can update Your E911 Registered Address on your device in the Wi-Fi Calling Settings or by accessing your Sprint account online. If you do not update Your E911 Registered Address or it is not complete, Sprint may attempt to route a 911 call based on your earlier E911 Registered Address, which may not match your actual location and may cause a 911 call to be misrouted and/or provide an emergency call center with incorrect location information. 

  3. Emergency Call Center Limitations. The emergency call center designated to receive 911 calls for a particular E911 Registered Address for calls made over Wi-Fi Calling may not have a system configured for all 911 services. The PSAP may not be able to capture, retain or otherwise determine the phone number, Registered Location, or physical location of the handset placing the 911 call. Accordingly, always be prepared to provide this information to the emergency call center.

  4. Other Limitations. In addition to 911 limitations, the Wi-Fi Calling does not support Wireless Emergency Alerts and may not support other wireless products and services. Other non-cellular devices capable of Wi-Fi Calling may not support a 911 call over a wireless carrier network and may be limited to Wi-Fi Calling capabilities only, if available and connected. You can deactivate Wi-Fi Calling on all other associated devices at any time and thereby eliminate Wi-Fi Calling, including 911 calling, from those devices. 

  5. Limitation of Liability and Release. Sprint is not liable for any failure to access emergency services when using the Service. You acknowledge that Sprint is not liable for any failure or outage of Wi-Fi Calling, including those related to dialing 911 in the US and emergency services calling in other countries where Wi-Fi Calling is permitted by Sprint. This release and waiver extends to all claims of any kind or nature whether foreseen, known or unknown.
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