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Sprint Upgrade Policy

Last Updated: July 9, 2020

Once you're ready to upgrade your device, Sprint has several great options for eligible customers. You can determine your upgrade status at any time by visiting sprint.com/upgrade. We have listed your upgrade options below and also have provided some general terms of our program.

Here are the ways you can upgrade with Sprint (Note: All accounts must be in good standing without any past-due, unpaid balances):

Sprint Lease

Once you've completed your Lease term and all of your payments are paid in full, you're eligible to enter into a new Lease. You will need to turn in your current, good-functioning device and enter into a new Lease Agreement. An Upgrade Support Charge of up to $35 may apply. To learn more about our Lease program, please visit sprint.com/lease. At the end of any lease term, you are required to turn in your current device or purchase your device.

Sprint Installment Agreement

Once your Installment Agreement has been paid in full, you are eligible to upgrade to a new device. An Upgrade Support Charge of up to $35 may apply. To learn more, visit sprint.com/easypay.

Business Accountsorporate-sponsored (company-paid) business accounts that qualify for Business Device Flat Pricing or contract renewal service credit offers may not be eligible for this offer. Customers' eligibility date is set at the time a device offer is given. A Sprint Service Plan is your base monthly plan; it does not include monthly taxes, surcharges or charges for add-on features and services. Savings will be provided through a mail-in rebate via reward card and/or instant savings and is only available on select Sprint devices with a current rebate offer. See sprint.com for details on current Sprint device rebates. Savings cannot exceed the total purchase price of the Sprint device. Not redeemable for cash and not transferable. Customer must meet the promotional requirements as stated here and on the mail-in rebate form. Account must be in good standing with no past due unpaid balances. New Sprint devices and devices activated under the Sprint Upgrade Program must remain active during the time the rebate is being processed (approximately eight weeks). The promotion rebate offers are subject to change at any time. Instant discounts and/or mail-in rebates may not be available in all locations.

General Upgrade Terms and Conditions

  • For all Installment and Lease Agreements, the line associated with the device is required to maintain an eligible service plan with the device. If service is cancelled, any remaining unpaid balance becomes due immediately.
  • Current customers who have fulfilled their Service Agreement, Installment Agreement or Lease Agreement and are eligible to upgrade can try their new device for 14 days. Customers who upgrade their device before the end of their Installment or Lease Agreement, including as part of a "Forever" program, can exchange a device within 14 days but cannot return the device. See sprint.com/returns for more details. Customers who upgraded from a discounted device before the end of their Service Agreement and have chosen to return their device within the eligible period will be returned to their prior contract status and will be subject to any prior Service Agreement.
  • After your next upgrade, it could take 1-3 months for your upgrade eligibility to reflect the correct eligibility date(s).
  • Please note that these upgrade options are not available in all Sprint channels and only certain devices may be eligible.
  • Sprint may assign your Lease or Installment Agreement. After the assignment, Sprint will (for the benefit of you and the assignee) pay off or settle your remaining balance on your pre-upgrade Lease or Installment Agreement in full either in cash or by transferring your new upgraded Lease or Installment Agreement to the assignee. After we do that, you will only be responsible for making payments under your new Lease or Installment Agreement. Until that happens, you will still be responsible for your pre upgrade agreement, and any payments you make will be applied first against your pre-upgrade Lease or Installment agreement balance but will satisfy both your pre-upgraded agreement and your new agreement; so, you will not be double billed.
  • Sprint may change or terminate this program at any time at Sprint's sole discretion. In the unlikely event that a bankruptcy or similar proceeding is instituted by or against Sprint, your ability to upgrade under the Sprint Upgrade Program will automatically terminate.
© 2023 Sprint.com - All Rights Reserved.

T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG.

Sprint and its logo are registered trademarks of Sprint Communications Company L.P.

© 2023 Sprint.com - All Rights Reserved.

T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG.

Sprint and its logo are registered trademarks of Sprint Communications Company L.P.

Rate Plans

FOR ALL WIRELESS SERVICE PLANS:

** Mo. charges excl. taxes & Surcharges [incl. USF charge of up to 26.5% (varies quarterly), up to $2.99 Admin. & 50¢ Reg. /line/mo.) & fees by area (approx. 5 -20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.

In stores & on customer service calls, and online orders, $35 Device Connection Charge may be required. 

AutoPay: $5/mo. discount may not reflect on 1st bill.

Quality of Svc. (QoS): Quality of Service (QoS): During congestion, heavy data users (>50 GB/mo. for most plans) and customers choosing lower-prioritized plans (i.e. Essentials, 30 GB & 50 GB tablet/MBB) may notice lower speeds than other customers; see plan for details. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Unlimited data on our Network. See sprint.com/networkmanagement for details.

Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate svc. if off-network roaming usage in a mo. exceeds: (1) 800 min. or a majority of min.; or (2) 100MB or a majority of KB. Prohibited network use rules apply—see sprint.com/termsandconditions.

WIRELESS SERVICE PLANS:

Sprint ONE/Sprint ONE 55+/Sprint ONE Military General Terms: Credit approval, deposit, and, in stores & on customer service calls, $30 assisted or upgrade support charge may be required. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Sprint with Hulu Offer Terms: Reqs. qualifying Sprint service plan and registration of Hulu account from Sprint phone while on the Sprint network at hulu.com/sprint. Incl. access to one subscription to Hulu (Hulu’s ad-supported plan) per each eligible Sprint account (excl. other Hulu plans and add-ons) while eligible Sprint plan is active and in good standing. Select Hulu content streams in HD on supported devices subject to connectivity. Tablets may stream Hulu content via included Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. For phones and tablets on a metered plan streaming will pull from monthly allotment. New or returning Hulu subscribers only. Valid also for certain existing Hulu-billed Hulu (Hulu’s ad-supported plan) subscribers (no third-party billed subscribers or premium add-on subscribers); no prorated credit or refund for current Hulu billing month, and remaining credit balances will be forfeited. Excludes CL accounts. Not redeemable or refundable for cash or gift subscriptions. Hulu may place account on inactivity hold based on Hulu usage. Cancel Hulu anytime. Subject to Hulu terms—see hulu.com/terms. Hulu offer made available by Sprint and may be modified or terminated at any time without notice.  Tethering: 5GB high-speed data then unlimited on our network at max 3G speeds. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphone. AutoPay Pricing for lines 1-10. Without AutoPay, $5 more/line/mo. May not be reflected on 1st bill. Int’l Roaming: Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Coverage not available in some areas; we are not responsible for our partners’ networks.  Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Scam Shield: Capable device req’d. Turning on Scam Block might block calls you want; disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. Rates and included countries vary and may change.

Sprint MAX/Sprint MAX 55+/Sprint MAX Military General Terms: Credit approval, deposit, and, in stores & on customer service calls, $30 assisted or upgrade support charge may be required. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Activation required to deliver video streams at speeds that provide up to Ultra HD video capability (max 4K); some content providers may not stream their services in UHD.  May affect speed of video downloads; does not apply to video uploads. Sprint with Hulu Offer Terms:  Reqs qualifying Sprint service plan and registration of Hulu account from Sprint phone while on the Sprint network at hulu.com/sprint. Incl. access to one subscription to Hulu (Hulu’s ad-supported plan) per each eligible Sprint account (excl. other Hulu plans and add-ons) while eligible Sprint plan is active and in good standing. Select Hulu content streams in HD on supported devices subject to connectivity. Tablets may stream Hulu content via included Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. For phones and tablets on a metered plan streaming will pull from monthly allotment. New or returning Hulu subscribers only. Valid also for certain existing Hulu-billed Hulu (Hulu’s ad-supported plan) subscribers (no third-party billed subscribers or premium add-on subscribers); no prorated credit or refund for current Hulu billing month, and remaining credit balances will be forfeited. Excludes CL accounts. Not redeemable or refundable for cash or gift subscriptions. Hulu may place account on inactivity hold based on Hulu usage. Cancel Hulu anytime. Subject to Hulu terms—see hulu.com/terms. Hulu offer made available by Sprint and may be modified or terminated at any time without notice. Tethering: 40 GB high-speed data then unlimited on our network at max 3G speeds. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-10. Without AutoPay, $5 more/line/mo. May not be reflected on 1st bill. Int’l Roaming: Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128 Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Coverage not available in some areas; we are not responsible for our partners’ networks. Scam Shield: Capable device req’d. Turning on Scam Block might block calls you want; disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. Stateside Int’l Talk: Calls must originate on T-Mobile’s U.S. network or in Canada/Mexico. Rates and included countries vary and may change.

Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 100GB/mo. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add’l. $25/mo. charge. Must remain on Premium plan for a minimum of 30 days.

Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 50GB/mo. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Sprint Unlimited 55+ Plan: Reqs. new account activation. Acct holder must be 55 or older. 2 line max. Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l $25/mo./line. Third-party content/downloads are add’l charge. Plan not avail. for tablets/MBB devices. Select Int’l svcs are included see sprint.com/globalroaming.

Sprint Unlimited Military Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Unlimited Line on Us Plan: Includes unlimited domestic calling, texting, & data. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int'l svcs. are included for phone lines with a credit check. See sprint.com/globalroaming. If any lines are deactivated during first 12 months, discount will end. Hold line: line will be charged taxes and fees while being held for future use. Call and cancel hold at any time. Offer not transferrable. Only available to intended recipient.

2GB Plan: No discounts apply (except AutoPay discounts). Includes unlimited domestic Long Distance calling and texting. Third-party content/downloads are add’l charge. Includes selected allotment of on-network data usage for phone and mobile hotspot use and 100MB off-network data usage. Add’l on-network high-speed data allowance may be purchased at $15/GB. Mobile Hotspot Usage pulls from your data and off-network allowances. High-speed data is access to 3G/4G. Add’l $25 line/mo. applies with subsidized phone until the customer enters into a new device transaction that does not have an annual term service agreement.

Unlimited Tablet Plan: Video streams at up to 480p+ resolution, music at up to 500 Kbps, streaming cloud gaming at up to 2 Mbps. 10 GB of highspeed MHS VPN and P2P data and unlimited 4G LTE for everything else. Accts. without an active handset will incur $50/mo. charge. Includes unlimited texting on capable tablets and data. Add Unlimited premium resolution streaming for additional $20/ mo./line and get video streams at up to 1080p+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. After the 10 GB, Mobile Hotspot, VPN and P2P usage will be limited to 2G speeds. Third-party content/downloads are add’l charge. Int’l svcs. are not included.

Watch Unlimited Plan: Music at up to 500 Kbps. While on the Sprint network. Reqs. 1 active handset per watch. Accts. without active handset will receive $10/mo. charge. Includes unlimited calls and texting on capable devices. Third-party content/downloads are add’l charge. Int’l svcs. are not included. Excludes roaming.

Apple Watch Standalone: Unlimited on US network only. Video streams at up to 1.5 Mbps (480p); may affect speed of video downloads. 3G-speed MHS. No Int'l svcs. Compatible phone required for initial activation.

Tablet/Mobile Broadband Plans: Credit approval req. Third-party content/downloads are add’l charge. Int’l svcs. are not included. After high-speed data allotment is used, speeds will be reduced to 2G until the end of your bill cycle. Add’l on-network high-speed data allowance may be purchased at $10/2 GB up to 20 GB.

Data Carryover: Only avail. for on-network domestic data. Unused mo. data allowance from prior mo. rounds up to nearest KB & carries over from mo.-to-mo. Total mo. data allowance, incl. carryover data, is capped at twice the original mo. data allowance. Unused carryover data is not redeemable for cash or credit, is not transferable & expires with plan change. Applies from first full mo. bill cycle.

Sprint Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs. are included for phone lines with a credit check.

Sprint Essentials 55+: Reqs. eBill & new account activation. Acct holder must be 55 or older. 2 line max. Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l $25/mo./line. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs. are included for phone lines with a credit check.

DEVICE OFFERS:

All device offers are for a limited time unless otherwise specified and while supplies last. Credit approval required. Monthly credits for promotional device pricing, where applicable, end at end of term, early termination, early payoff, or upgrade—whichever occurs first.

5G: Capable device required; coverage not available in some areas. While 5G access won't require a certain plan or feature, some uses/services might. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization) at T-Mobile.com.

Watch Offers: Accounts without an active phone line will incur a $14.99/mo. charge.

Overnight shipping: $14.99: Order by 1 p.m. EST Mon-Fri, get it the next business day. Some models are backordered. See sprint.com/ship for details. If the device you're ordering is backordered, we'll ship your device overnight as soon as it’s available.

Protection<360>®: Our protection plans must be added within 30 days of activating your device. For more information, visit https://mytmoclaim.com/.

Other Terms: Offer/coverage not available everywhere or for all phones/networks. May not be combinable with other offers. Accounts that cancel lines within 30 days of activating on promo pricing may void savings. Restrictions apply. See store or sprint.com for details. © 2023 Sprint.com - All Rights Reserved.

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