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Important Service/Product Specific Terms

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Sprint Forward® Plan and Service Information

Messaging: Message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Premium and international messages may result in additional charges.

Interactive Directory Assistance: With certain plans, the following rates shall apply: $1.99/call.

Plan Add-Ons: Available with monthly plans and valid until either the pan allotment is reached or the month ends. Add-ons remain on an account until removed.

Accounts with Multiple Lines (aka “Family Plans”): The first phone activated will be the primary line. If the primary line is cancelled, another line on the account will be the primary line and responsible for payment, or the family account will be converted to individual accounts/lines.

Location Based Services (LBS): LBS requires account holder authorization for Sprint to share location and other information with third parties. The account holder must notify users that location can be identified while using LBS. Environment may limit LBS.

Fees: Additional fees may be charged for number changes, market transfers, equipment change requests and certain other transactions.

Account Funds, Payments and Cancellation: Funds can be added to accounts using an approved payment method. Charges are not refunded if cancelled or prorated if changes are made before the next payment due date. Unused services expire every month and do not carry forward. Max. $300/transaction and account balance cannot exceed $400. No funds transfer between accounts. Funds are withdrawn from accounts on monthly payment date and when incidental services are used (e.g., third-party content purchases). Insufficient funds will result in service suspension; accounts must become current within 120 days of suspension or account will be cancelled and funds and the phone number will be lost. Payment may be processed using other available funding sources, including registered credit/debit cards. Reactivation fees may apply to resume service after cancellation. Fees may be charged for real-time-replenishment (RTR) transactions or adding funds though customer service.

Advance Payment: Account must be active for Advance Payment. Funds will be applied automatically to the next monthly service payment when they equal or exceed the payment amount. Advance payment may be cancelled in My Account up to one hour before the payment is due.

Third-Party Content: Customers can purchase third-party content on a one-time or monthly basis from Sprint and other entities. Subscribers are responsible for all purchased mobile content, including content purchased by others on the account. Purchases can be blocked at no additional cost by calling Customer Care. Payments for purchased mobile content are deducted from the account balance and charges display in the online account.

Resale and Domestic Service: Our rate plans, customer devices, services and features are not for resale and are intended for reasonable use within the 50 United States, U.S. Virgin Islands and Puerto Rico.

Off-network Roaming: The availability of roaming services is dependent on your device and plan. Not all services (i.e., data, text, etc.) may be available when roaming. Roaming coverage, services and rates are subject to change at any time without notice.

Permitted and Non-Permissible Uses: You may use our network for: live voice calls for personal use, messaging and data (web, email, file transfer, apps, social media, gaming, streaming content). You are not permitted to use your device or services, including unlimited, in a way that: (1) is fraudulent, unlawful, infringes on intellectual property rights, harms or unduly interferes with the use of our network or systems or other parties’ resources; (2) uses services for commercial use (monitoring, telemarketing, autodialed calls, unauthorized marketing, connections consisting of uninterrupted live dialogue between people; (3) uses incompatible devices on our network (they may be blocked); and (4) Sprint determines is contrary to its network or customer interests. Calls for commercial purposes (e.g., chat lines or broadcast lines) may be subject to additional charges.

Data Limitations and Performance: With certain plans, data speeds may be slowed when the plan’s applicable data allotment is reached. During this time, data access will be limited to 2G speeds of 128Kbps or below for the remainder of plan cycle, slowing webpage loads, file downloads, and streaming media. Speeds will be restored at the beginning of the next month’s plan cycle or after a plan cycle restart. Usage amounts available in ‘My Account’.

Quality of Service Practices (QoS): To help protect against certain customers occupying an unfair share of network resources, unlimited data plan customers who use more than 35GB of data during a billing cycle will be prioritized below other customers for the remainder of their billing cycle, in times and locations where the availability of network resources is constrained. See for more details.

Wireless Emergency Alerts: Messages requested by governmental authorities in your area may be available on capable devices. Learn more at


AutoPay Terms and Conditions

The following terms and conditions apply if you are enrolled in monthly AutoPay.

You, the Customer, authorize Sprint Forward to on a recurring basis, automatically charge the debit or credit card or PayPal account you specified for payments due on the Sprint Forward account number you specified at the time of the AutoPay enrollment. These recurring charges and all other charges to your account are nonrefundable.

Sprint Forward may discontinue processing of recurring charges if Sprint Forward is unable to secure funds from the credit/debit card or PayPal account for the payments you have authorized due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information you provided. If a payment is returned for any reason, you will not be able to use a credit/debit card or PayPal until your account is in good standing. Sprint Forward may, if applicable, undertake collection action, including application of returned fees to the extent permitted by law. All such fees may be collected electronically. TO KEEP YOUR ACCOUNT ACTIVE AND AVOID SERVICE INTERRUPTION, YOU MUST EITHER MAINTAIN A POSITIVE ACCOUNT BALANCE AT ALL TIMES OR PAY ANY APPLICABLE SUBSCRIPTION CHARGES, DEPENDING ON YOUR SERVICE PLAN.

Sprint Forward will send a text message notification to your Sprint Forward handset or an email, if an email is available, 10 days prior to any recurring charges. Sprint Forward will also send a notification 10 days prior to any recurring charges that varies in amount from the previous recurring charge or from the amount you selected and authorized at the time of the AutoPay enrollment; however, by enrolling in the Auto Pay, you elect to receive such notice only when a transfer differs from the previous transfer by more than $10.00.

You also understand that this authorization to pay the Sprint Forward account number you specified at the time of the AutoPay enrollment by recurring charges or debits is entirely optional and is not required to obtain or maintain my account with Sprint Forward.

You are responsible for providing Sprint Forward with accurate payment account information if such information changes in the future. You understand that you may call *2 or access your Sprint Forward account online at three days prior to your recurring charge scheduled date to update or discontinue AutoPay. Sprint Forward will not initiate further transfers or charges after you have cancelled AutoPay and Sprint Forward has had a reasonable period of time to process your request.

If you are enrolled in the Monthly AutoPay option, the following applies to you:

You will be automatically charged for any monthly recurring charges, bolt-ons, and add-ons, plus any applicable sales and local taxes, every month on your payment due date. Charges may vary each month based on your service subscription selection. You may check your payment due date at any time by accessing your account via our website.




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