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Important Service/Product Specific Terms

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Plan and Service Information

Messaging and Data: Domestic messages are $.20/recipient unless text is included in your plan. Data rates of $0.03/KB apply unless data is included in your plan. Message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Premium and international messages may result in additional charges.

Accounts with Multiple Lines: The first phone activated will be the primary line. If the primary line is cancelled, another line on the account will be the primary line and responsible for charges.

Sprint Buyback: Credit amount varies based on market price, condition and eligibility and is applied either to your in-store purchase or invoice within 3 cycles. Limit 3. Devices are not returned. Please delete all information from your phone. See sprint.com/buyback for more details.

Location Based Services (LBS): LBS requires account holder authorization for Sprint to share location and other information with third parties. The account holder must notify users that location can be identified while using LBS. Environment may limit LBS.

Web Access: Web access or sites can be limited or restricted to help prevent harmful content from reaching minors. 

Surcharges, Taxes and Billing: Monthly charges exclude taxes & Sprint Surcharges [incl. USF charge of up to 17.1% (varies quarterly), up to $2.50 Admin. & .40 Reg. /line/mo. & fees by area (approx. 5-20%)]. Surcharges are not taxes. See sprint.com/taxesandfees for details. Monthly charges are not refunded or prorated if you change or cancel service. Late fees apply if the full payment amount is not received by the due date on your bill and will be assessed up to the maximum amount permitted by law in the state of your billing address. Detailed billing is available for $1.99/mo. per account or available online at no additional charge.

Account Spending Limit: Spending limit accounts are subject to a fee of $7.99/mo. per account, which is waived for accounts enrolled in AutoPay and eBill. Monthly service plan charges accrue even if your service is turned off for exceeding your spending limit or for non-payment.

Third-Party Content: Customers can purchase 3rd-party content on a one time or monthly basis from Sprint and other entities. Subscribers are responsible for all billed content, including content purchased by others on the account. Blocking tools or similar features are available at no cost. See sprint.com/premiummessaging for details.

Payment upon Cancellation: If you provide your credit and debit card information to us at any time, you authorize us to charge your cards until successful for all delinquent amounts you owe us. Sprint may obtain updated information from card networks, issuers or other third-party sources.

Resale and Domestic Usage: Our rate plans, customer devices, services and features are not for resale and are intended for reasonable use within the 50 United States, U.S. Virgin Islands and Puerto Rico.  

Off-network Roaming: Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 100 or 300 megabytes or (based on plan terms) a majority of kilobytes.

Permitted and Non-Permissible Uses: You may use our network for: live voice calls for personal use, messaging and data (web, email, file transfer, apps, social media, gaming, streaming content). You are not permitted to use your device or services, including unlimited, in a way that: (1) is fraudulent, unlawful, infringes on intellectual property rights, harms or unduly interferes with the use of Sprint's network or systems or other parties’ resources; (2) uses services for commercial use (monitoring, telemarketing, autodialed calls, unauthorized marketing, connections consisting of uninterrupted live dialogue between people; (3) with devices that are incompatible with our network (that will be blocked); and (4) is necessary to protect our customer's or network's interests.

Quality of Service Practices (QoS): To help protect against certain customers occupying an unfair share of network resources, unlimited data plan customers who use more than 23GB of data during a billing cycle will be prioritized below other customers for the remainder of their billing cycle, in times and locations where the availability of network resources is constrained. See sprint.com/networkmanagement for more details.

Network Management and Performance: Click here [link to URL - (sprint.com/networkmanagement] for Sprint's network management practices and policies (e.g., network resources in congested areas) and other information.

Emergencies

Wireless Emergency Alerts:  Free alerts from governmental agencies in your area may be available on capable devices. Learn more at sprint.com.

Text to 9-1-1: IN AN EMERGENCY, WHENEVER POSSIBLE, CALL 9-1-1. Where available, text-to-911 service may allow standard SMS text message communication with a 9-1-1 call center. Delivery or receipt of messages is not guaranteed and messages may fail, be delayed or be out of sequence. Text-to-911 may only be available in certain limited areas where it has been requested and implemented by local public safety officials. The service is not available when roaming and may be limited or unavailable by a number of circumstances, including, but not limited to, wireless network coverage, network congestion, power outages, the 9-1-1 call center's ability or willingness to receive and respond to text messages, and/or other technical limitations.

Call Blocking: Inbound call blocking may be removed for approximately 24 hours following a 9-1-1 call so that public safety officials can attempt to call you. Other inbound calls may also be allowed. There may be other reasons inbound calls are or are not received. You will not be notified call blocking is removed or restored.

WiFi Calling: 9-1-1 calls may not be available or may be limited using WiFi Calling as compared to traditional 9-1-1 service for a variety of reasons, including, but not limited to, network and/or internet connectivity or congestion, power outages, radiofrequency interference with WiFi, and/or other technical limitations, including equipment or device failure and other problems.

Be prepared to provide your precise location to emergency responders.

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