Sprint Return and Exchange Policy
Returning Your Device
For purchases made in a Sprint retail store, you can return your purchase(s) to any Sprint Corporate Store. See www.sprint.com/storelocator to find the closest store supporting returns.
For Telesales purchases or purchases made on sprint.com, please click the Chat link on www.sprint.com/returns for assistance 24/7 to discuss getting a return kit to send your device
Before returning your device, make sure to back up all your contacts, photos, and content and remove Find My iPhone (iOS devices) or Activation Locks. For details on how to back up and/or reset your phone, visit www.sprint.com/senditback. Once a device is received by Sprint, it cannot be returned and any content will be unrecoverable.
If you choose to return your device by mail, note down the RMA# on the return label (Example: QQ12345). You can use this number to track the delivery of your return to Sprint’s warehouse by clicking the Track by Reference Number option on www.UPS.com and entering your RMA#.
And if you are returning your device by mail, Sprint provides shipping materials and pre-paid return labels to ensure the packaging meets DOT, IATA and FAA guidelines. In most instances, you will receive a box or large 11”x14” padded envelope. If you have received a plastic “recycle baggie” pictured below, please recycle or discard it as they no longer meet the guidelines and chat with an agent at www.sprint.com/returns to have new materials sent to you.
T-Mobile return labels can only be used for the intended purpose of returning items covered by the return policy. Any other items returned using T-Mobile return labels and not claimed by calling into Customer Care may be considered abandoned and disposed of after sixty days. If non-T-Mobile items are sent to us in error, please call Customer Care within sixty days so that we can attempt to locate the items.