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Sprint Return and Exchange Policy

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Replacements and repair

If you are exchanging a replacement device provided to you by Sprint and not through Asurion or another third party, you can chat with us by clicking on the chat icon at any time.

If you received a replacement device through our Total Equipment Protection Program, your device may be eligible for exchange if defective by contacting Asurion at 800-584-3666.

Find more information here regarding Phone Repair and Protection.

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Limited-time promotions

Rate Plans

FOR ALL PLANS:

** Mo. charges excl. taxes & Sprint Surcharges [incl. USF charge of up to 24.4% (varies quarterly), up to $2.50 Admin. & 99¢ Reg. /line/mo.) & fees by area (approx. 5 -20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.

Activ. Fee: Up to $30/line. Reqs. credit approval and eBill. Included features/content may change or be discontinued at any time. AutoPay: $5/mo. discount may not reflect on 1st bill. Quality of Svc. (QoS): Customers who use more than 50GB of data during a billing cycle will be deprioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate svc. if off-network roaming usage in a mo. exceeds: (1) 800 min. or a majority of min.; or (2) 100MB or a majority of KB. Prohibited network use rules apply—see sprint.com/termsandconditions.

SERVICE PLANS:

Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 100GB/mo. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add’l. $25/mo. charge. Must remain on Premium plan for a minimum of 30 days.

Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 50GB/mo. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Sprint Unlimited Kickstart Plan: Up to 5 lines. Incl. unlimited domestic calling, texting & data while on the Sprint network. Third-party content/downloads are add’l. charge. Sel. int’l. svc. incl. See sprint.com/globalroaming. No add-ons avail. Plan not avail. for tablets/MBB devices. Upgrading to phone that is not purchased at Full SRP or BYOD will require plan change.

Sprint Unlimited 55+ Plan: Reqs. new account activation. Acct holder must be 55 or older. 2 line max. Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. Discounted phones subject to add'l $25/mo./line. Third-party content/downloads are add’l charge. Plan not avail. for tablets/MBB devices. Select Int’l svcs are included see sprint.com/globalroaming.

Sprint Unlimited Military Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. MHS reduced to 3G speeds after 500MB/mo. Third-party content/downloads are add’l. charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. Subsidized devices incur an add'l. $25/mo. charge.

Better Choice Plan: No discounts apply to access charges & early upgrade add-on charge. Incl. unlimited domestic calling & texting. Data allowance as specified. Non-discounted phones req. you to sign up for leasing, pay full MSRP or bring your own capable phone. Third-party content/downloads are add’l. charge. Max. of 10 phone/tablet/MBB lines. Incl. sel. allotment of on-network shared data usage & 100MB off-network data usage. Add’l. on-network high-speed data allowance may be purch. at $15/GB. Add’l. off-network data can be added by opt in only for 25¢/MB for tablets/MBBs. Mobile Hotspot Usage pulls from your shared data & off-network allowances. High speed data is access to 3G/4G.Discounted Phones Access ($45): Inv. will show a term access charge of $45/mo./line charge until the customer enters into a new device transaction that does not have an annual term svc. agmt.

2GB Plan: No discounts apply (except AutoPay discounts). Includes unlimited domestic Long Distance calling and texting. Third-party content/downloads are add’l charge. Includes selected allotment of on-network data usage for phone and mobile hotspot use and 100MB off-network data usage. Add’l on-network high-speed data allowance may be purchased at $15/GB. Mobile Hotspot Usage pulls from your data and off-network allowances. High-speed data is access to 3G/4G. Add’l $25 line/mo. applies with subsidized phone until the customer enters into a new device transaction that does not have an annual term service agreement.

Unlimited Tablet Plan: Incl. unlimited texting on capable tablets & data with mobile optimized video streams at up to 480+ resolution, music at up to 500kbps, streaming gaming at up to 2 Mbps. Add Unlimited premium resolution streaming for add'l. $20/mo./line & get video streams at up to 1080+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. Data deprioritization applies during times of congestion. After the 10GB, MHS, VPN & P2P usage will be limited to 2G speeds. Third-party content/downloads are add'l. charge. Int'l. svc. are not incl.

Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. Third-party content/downloads are add’l charge. Int’l svcs are not included. Excludes roaming.

Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. No roaming. After 60 minutes of idle time, hotspot may automatically turn off. MHS reduced to 2G speeds after data allowance.

Sprint Drive Unlimited Plan: Sprint 4G LTE data only. No roaming. SD video streams up to 480p, music up to 500 kbps, gaming up to 2 Mbps. Data deprioritization during congestion. After 60 minutes of idle time, hotspot may automatically turn off. Customers who use more than 50GB of data during a billing cycle on unlimited will be deprioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details.

Sprint Phone Connect: No plan discounts apply. Domestic only. Excl. text, data, fax & other landline svc. (e.g., home alarm). 911 svc. may not be same as landline 911.

Device Offers

All device offers are for a limited time and while supplies last. Credit approval required.

Samsung offer: Phone Offer: Samsung Galaxy S8 MSRP $750.00; Samsung Galaxy S8+ MSRP $850.00; Samsung Note8 MSRP $960.00; Samsung Galaxy GS8 Active MSRP $850.00; Samsung Galaxy S9 MSRP $792; Samsung Galaxy S9+ MSRP $912. While supplies last. Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.

Samsung Galaxy Note9 Offer: Phone Offer: Samsung Galaxy Note9 MSRP $999.99. Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.

2-for-1 iPhone 8 offer: Phone Offer: iPhone 8 64GB $599.99. Reqs eligible plan. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Higher memory configurations, and iPhone 8+ will receive the same monthly. svc. credit amount & will not be $0/mo.

2-for-1 iPhone 7 offer: Phone offer: iPhone 7 32GB $449.99. Reqs eligible plan. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Higher memory configurations and iPhone 7+ will receive the same monthly credit amount & will not be $0/mo.

iPhone X offer: Phone Offer: iPhone X (64GB) MSRP $899.00. Credits ends at end of term, early termination, early payoff or upgrade, whichever occurs first.

iPhone Xs, Xs Max offer: Phone Offer: iPhone Xs (64GB) MSRP $999.99; iPhone Xs Max (64GB) $1,099.99. Phone Trade-in: Phone must be unlocked, deactivated & all personal data deleted before trade-in and in good working order; device powers on and there are no broken, missing or cracked pieces. Device will not be returned. Current customers must own trade in device. Credits end at 18 months, early payoff or upgrade, whichever occurs first.

LG V30+ offer: Phone Offer: LG V30+ MSRP $912.00. Credits end at end of term, early payoff or upgrade, whichever occurs first.

LG G7 ThinQ offer: Phone Offer: LG G7 ThinQ MSRP $792.00. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. 

LG V40 ThinQ offer: LG V40 ThinQ MSRP $960.00. Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Second Year Promise full terms and conditions apply; see LGPromise.com. The Approximate Retail Value (“ARV”) is $330 ($139 gimbal, $119 micro SD card, $72 Second Year Promise. Value for the LG Second Year Promise program is an approximation based on similar service).

Tablet Offer: Credits end at end of term, early termination, early payoff or upgrade, whichever occurs first. Taxes and svc charges excluded. No cash back. May not be combinable with other tablet offers. Requires activation at point of sale. Available to new and existing customers who have an active Sprint wireless phone line. Req. qualifying data plan and new activation. Only 1 Tablet Offer per account during this offer. CL accounts req. active smartphone line and is not limited to 1 free tablet.

Device payment options

Lease (Sprint Flex): Mo. amount excl. tax. Terms for all other customers will vary including amount due at signing & taxes/fees. Req. qualifying device & svc. plan. No equipment security deposit req. Upon completion of 18-mo. term, customer can continue to pay mo. lease amount, purch. or return device. Customer is responsible for insurance & repairs. Early termination of lease/svc.: Remaining lease pymt. will be due immed. & req. device return or pymt. of purch. option device price in lease.

24-Mo. Installments: Req. 24-mo. installment agmt, 0% APR & qualifying device & svc. plan. Device pricing for well-qualified customers. Models with higher memory config. may req. a down pymt. Mo. pymt. terms & down pymt. for all others will vary. Down pymt., unfinanced portion & sales tax (on full purch. price) due at purch. Early termination of 24-Mo. Installments/Svc.: If you cancel wireless svc., remaining balance on device becomes due.

Additional services

Hulu: Req. registration from Sprint phone at hulu.com/sprint. Incl. access to one Hulu Limited Commercials plan per each eligible Sprint acct. (excl. other Hulu plans & add-ons) while eligible Sprint plan is active in good standing. Valid for new or returning Hulu subscribers or certain existing Limited Commercials subscribers. Select Hulu content streams in HD on supported devices subj. to connectivity. Tablets may stream Hulu content via incl. Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. Not redeemable or refundable for cash or gift subscriptions. Hulu may place acct. on inactivity hold based on Hulu usage. Cancel Hulu anytime. See full offer terms at sprint.com/hulu.

Amazon Prime Offer: Avail. content will vary. Streaming video content req. high-speed data connection. Data charges may apply.

iPhone Forever: Does not guarantee mo. payment amount, phone selection, or svc. plan rates. Upgrade after 12 payments as long as lease & early upgrade offered. Req. active line thru time of upgrade with min. 12 consecutive mo. svc. plan payments, new phone Lease Agreement, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Upgrade does not incl. same generation model iPhone; must be next generation iPhone.

Galaxy Forever: Does not guarantee monthly payment amount, phone selection, or service plan rates. Upgrade after 12 payment as long as lease and early upgrades offered. Req. active line thru time of upgrade with min. 12 consecutive monthly service plan payments, new phone Lease Agreement, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Upgrade does not include same generation model Galaxy, must be next generation Galaxy.

Annual Upgrades: Req. active line thru time of upgrade with min. 12 consecutive monthly payments, & add-on if required, new phone Lease, acct. in good standing, & give back of current eligible device in good & functional condition. After upgrade, remaining unbilled lease payments are waived. Add-on must be added within 30 days of purchase.

Clean Slate (formerly contract buyout) offer: Clean Slate: Amount based on ETF (early termination fee) charged or remaining phone balance. Req. port from other carrier to Sprint, remain active & in good standing for 30 days before card issuance & buyback of working phone in good condition (the device is unlocked, powers on and there are no broken, missing or cracked pieces) tied to offer. Phone must be deactivated & all personal data deleted. Device will not be returned. Reg, & submit final bill with ETF or phone balance w/in 60 days of switching at sprint.com/joinsprint. Allow 15 days after registration approval for Reward Card arrival. Excl. discounted phones, 100+ Corporate-liable, prepaid & ports made between Sprint or related entities. Prepaid Mastercard: Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Unused funds will forfeit after the valid thru date. Card terms and conditions apply.

Overnight shipping: $14.95: Order by 1 p.m. EST Mon-Fri, get it the next business day. Some models are backordered. See sprint.com/ship for details. If the device you're ordering is backordered, we'll ship your device overnight as soon as it’s available.

Total Equipment Protection: Our protection plans must be added within 30 days of activating your device. For more information, visit sprint.com/TEP.

Sprint Unlimited Kickstart Plan: Up to 5 lines. Incl. unlimited domestic calling, texting & data while on the Sprint network. Third-party content/downloads are add’l. charge. Sel. int’l. svc. incl. See sprint.com/globalroaming. No add-ons avail. Plan not avail. for tablets/MBB devices. Upgrading to phone that is not purchased at Full SRP or BYOD will require plan change.

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