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Sprint Return and Exchange Policy

Replacements and repair

If you are exchanging a replacement device provided to you by Sprint and not through Asurion or another third party, call the following numbers for exchange: 
Sprint devices (888-211-4727 or *2); PowerSource devices (866-398-0455).

If you received a replacement device through our Total Equipment Protection Program, your device may be eligible for exchange if defective by contacting Asurion at 800-584-3666.

Find more information here regarding Phone Repair and Protection.

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