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Sprint Return and Exchange Policy

Replacements and repair

If you are exchanging a replacement device provided to you by Sprint and not through Asurion or another third party, you can chat with us by clicking on the chat icon at any time.

If you received a replacement device through our Total Equipment Protection Program, your device may be eligible for exchange if defective by contacting Asurion at 800-584-3666.

Find more information here regarding Phone Repair and Protection.

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