Sprint Return and Exchange Policy
Other limitations and fees
Accessories or phone purchases may not be able to take advantage of promotional pricing when returned or exchanged.
Insurance replacement devices will not be accepted in lieu of the original device in any return or exchange and replacement devices are not eligible for a refund.
Refunds may exclude any instant discounts received at purchase or charges for shipping or deposit.
For cash purchases in a Sprint-owned retail store, we will refund in cash up to $175 (subject to available cash in store). For refunds greater than $175, we will issue a check within 14 business days.
If you paid by check, we will issue a check within 14 business days after your check clears.
If your account was billed, we'll credit the amount back to that account within 10 business days from receipt of the product at our warehouse. The device credit will appear on your next one to two billing statements based on the timing of your billing cycle.
Please note that these policies may not reflect the return policies of our authorized third-party dealers or retailers. If you are returning a device leased through Apple Finance Services (AFS), call AFS at 1-800-216-4384.
Sprint reserves the right to deny or terminate service to prevent multiple returns or exchanges under the Sprint Satisfaction Guarantee.
If you cancel service pursuant to the return policy for your product, you are required to return your device and will no longer be eligible for any associated mail-in rebates.
If you cancel service after the 14-day return policy period, any remaining unpaid balance on the device becomes due immediately.
Replacement devices provided as part of an advanced exchange that are not returned within 10 days of receipt of the replacement product may be subject to a product non-return fee of up to $500.
For any product purchased through a Buy One, Get One (BOGO) offer, all products must be returned/exchanged to receive a refund or comparable exchange. Each item exchanged may be subject to the restocking fee, except where prohibited.
Gift cards and iTunes cards are not redeemable for cash and cannot be returned or exchanged (except as required by law).