Sprint Return and Exchange Policy
Return Your New or Upgrade Device For A Full Refund
We love our products and services, and we think you will, too. You can try your new or upgrade device for 14 days. To receive a refund for your device (less any discounts or rebates), return your device in its original packaging with all original contents undamaged, and in good working condition to your original place of purchase, and contact us within 14 days of activation (or within 14 days of purchase for devices purchased with no service) to deactivate service.
Full suggested retail price (SRP) purchases - Sprint will refund the full purchase price plus any associated taxes and fees, less any applicable fees.
Monthly installment agreement purchases - Sprint will refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your device, less any applicable fees, and waive your remaining unpaid balance.
Flex Lease purchases - Sprint will refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your device, less any applicable fees, and waive your remaining unpaid lease payments.
What’s Not Covered?
- Service charges, like:
- Monthly plan charges
- Charges for add-on services
- Casual or out-of-plan usage charges
- Related taxes and surcharges
- Other charges and/or fees, like:
- Spending Limit Program Charge
- Paper Bill Fee
- Detail Bill Fee
- Restocking fee on applicable devices
- Damaged Device Fee, on applicable devices
Failure to return your device will result in all applicable devices charges being accelerated/applied immediately.
You may be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300.
Monthly installment and lease customers who upgrade their device before the end of their installment billing agreement or lease agreement (e.g., a customer exercising an early upgrade option) may exchange their device within the 14-Day period per the exchange policy but cannot return their device.
Devices returned with damage will incur fees up to the full value of the phone.
Devices received as part of a Buyback, Giveback or Trade-in transaction cannot be returned, even if the associated line of service is cancelled within the return policy period.