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Sprint Return and Exchange Policy


Customers can also try their accessories for 14 days.

If you aren't 100% satisfied with your accessory, return or exchange it within 14 days of purchase, and we'll refund the purchase price, including any applicable taxes and surcharges. Note: a $45 restocking fee may apply if the original packaging has been opened.

Want to return some accessories and hold on to others, but you purchased them all under an installment billing agreement? No problem. Customers who have purchased accessories under a monthly installment agreement have two choices in handling the return of less than all the accessories covered under their installment agreement. Simply choose the one that works best for you.

  1. Return all the accessories and Sprint will refund or credit any payments, including any applicable taxes and surcharges, made towards the cost of your accessories, less any applicable fees, and waive your remaining unpaid balance. Then simply enter into a new installment agreement for the existing accessories you already have and want to keep (you will not receive new accessories).
  2. Return only the accessories you don't want. Sprint will refund or credit any down payment amounts and taxes and surcharges applicable to the returned accessories and knock any remaining installment billing balance associated with the returned accessories off the back of your installment billing agreement. Your monthly payment amount stays the same, but you owe that much less to pay off your installment billing balance!
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