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Sprint Return and Exchange Policy

Sprint Satisfaction Guarantee

The return policies and information below apply to Sprint postpaid customers purchasing a device or accessory in a Sprint retail store, through Sprint Telesales or through the Sprint website.

For purchases made at an authorized third-party dealer or retailer, please see the individual dealer store/retailer/online retailer for return policies applicable to your purchase and/or processes for returning your purchase. 

We know you’ll love Sprint. Get our 100% Total Satisfaction Guarantee and try us for a full 30 days.

For new lines activating on or after April 5th, 2019, we'll let you try out Sprint for 30 days, and if you aren't 100% satisfied, we'll refund your service charges in addition to your device costs covered under our standard Sprint Satisfaction Guarantee. Simply return your device in good, working condition to your original place of purchase and contact us to deactivate service within 30 days of activation, and Sprint will refund your service charges (including any monthly recurring charges, Activation Fee, and all associated taxes and fees).

Customers are responsible for any out-of-plan usage, such as but not limited to downloads, overage, international charges, and any related taxes and surcharges.

To take advantage of our extended 30-Day 100% Satisfaction Guarantee, visit a Sprint store, shop at sprint.com or call 1-800-SPRINT1 today.

Customers upgrading or exchanging a device or purchasing accessories are still covered under our standard 30-Day Satisfaction Guarantee policy.

Sprint Lease & Sprint Flex

Learn How to Return Your Phone

Good working condition

  1. Device must power on and remain on
  2. No damage to screen or device
    • Free of cracks, chips or deep gouges
    • No missing or broken parts (battery/camera/etc.)
    • No bent frame
  3. Activation locks must be disabled (Find My iPhone and Android lock)
  4. Free from engravings or items fastened that alter the original out-of-box appearance

If your device is not in good working condition, you can repair it before returning it to Sprint to avoid a damage fee. The damage fee may be up to the purchase option price as found in your lease agreement.

Sprint Complete customers: If you have only a cracked front screen damage and have coverage available, an accidental damage from handling (ADH) claim may be filed with a Service Fee upon your device return.

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