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Our network management practices and how they impact your data use

If you use an extraordinary amount of data during your bill cycle, you will receive one or two cautionary texts that your data speeds may be reduced at peak times in some areas.

This reduction in data speeds is unlikely to significantly affect your mobile experience because it only applies when you are in areas with constrained network towers.

Below are answers to frequently asked questions:

Q:  I'm on an unlimited plan. Why did I receive a text about my data usage?

A:  Sprint manages our network at certain times to ensure the majority of customers get a good experience. If you use more than 50GB of data during a billing cycle, your data usage continues, but it is deprioritized during times and in places where the Sprint Network is constrained.

Q:  What is Quality of Service (QoS)?

A:  Sprint employs QoS or network prioritization, for unlimited data customers using more than 50GB (adjusted periodically) of data during a single billing cycle. QoS helps protect against the possibility of unlimited data plan customers using high volumes of data that may occupy an unreasonable share of network resources. Impacted customers using more than 50GB are deprioritized at times and in places where the availability of network resources is constrained.

Q:  Does that mean unlimited data customers are limited to 50GB of data?

A:  No. Impacted unlimited data customers can use unlimited amounts of data above and beyond the 50GB threshold, however, impacted customers may experience reduced speeds and delays compared to other customers. Temporary reductions in performance only occur at times and in places where network capacity is constrained. No overage charges, data caps or full-time bandwidth reductions apply.

Q:  How can I monitor my data usage?

A:  Keep track of your data usage by:

  • Signing into My Sprint on sprint.com/mysprint
  • Launching your My Sprint Mobile app
  • Calling *4 from your Sprint phone

Click sprint.com/networkmanagement for more information about our network management practices.

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