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Sprint Is Now T-Mobile

What Does It Mean To
Be A T-Mobile Customer?

At T-Mobile, we love our customers, so we go above and beyond to make sure you have the best experience. We are starting the journey to move you from the Sprint network to the full T-Mobile network. We’re committed to have your back every step of the way—with clarity, transparency and a real person at the ready to take your call when you need it.

Don’t worry. We got you.

What Does It Mean To Be A T-Mobile Customer

Get Started With Our Upgraded Network

To take advantage of our bigger and better network, you’ll need to swap out your phone’s Sprint SIM card for a FREE T-Mobile SIM card. It’s a simple process, and we’ll send you everything you need.

What Else Can I Expect?

Account Updates

Account Updates
Eventually, all customers will move to T-Mobile systems to manage your account. Right now, there’s nothing for you to do. When the time comes, we’ll send you step-by-step instructions on how to access and manage your account.

Simplified Rate Plans

Simplified Rate Plans
We’ve already begun pairing customers with T-Mobile rate plans that are similar to their current plan’s price and features. Taxes and fees are included in most plans, so you won’t see any surprises on your bill. There is no action needed on your end—if you don’t already have a T-Mobile plan, we’ll get in touch with you.

FAQs About The New T-Mobile



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