More Perks From T-Mobile?
Yes, Please!

Not to worry! In some cases, it may take time for the device to get the updated app that reflects the new free price. Rest assured that if you subscribe now you will not be charged!

You can see this new free price in the app immediately by taking the following actions:

Android users:

Restart your device to receive the updated Call Screener app. Once the device restarts, it may take a few moments for the updates to be reflected in the app.

iOS users:

Go to the App store to update the app. The app will reflect the new free price.

Sprint Call Screener is a free service through a smartphone application that provides advanced detection and protection from scam and unwanted calls. Call Screener provides features like:

Caller Name - The caller’s name will display, even when not in your contacts.

Spam Identification – spam calls are identified on the incoming call screen.

Call Blocking - Block spam calls or individual phone numbers.

Personalized call blocking – create a personalized list of blocked numbers.

Spam Reporting - Easily report phone numbers as spam.

With Sprint Call Screener, spam calls on your incoming call screen will display as:

·         Potential Fraud – callers likely pretending to be someone else intending to commit fraud.

·         Potential Spam – callers likely not following industry standards and making a lot of phone calls.

·         Robo Caller – likely automated calls that some people reported as a nuisance.

Android devices: The Sprint Call Screener application is preloaded on most Sprint Android devices.

Customers can enroll in the service through the Sprint Call Screener application by selecting the “Enable Now” button on the home screen.

iOS devices: Customers can download and install the Sprint Call Screener application from the App Store.

Customers can then enroll in the service through the Sprint Call Screener application by selecting the “Enable Now” button on the home screen. 

Sprint Call Screener is available for free on eligible Sprint devices with an active account that includes native voice calling.

Nothing!  Sprint Call Screener Plus subscribers who were paying $2.99 will be automatically converted to the free Sprint Call Screener.

Spam calls can be blocked by risk level (High, High and Medium or All levels).

Android users: Using the menu in the upper left-handed corner, select Block Management. Tap on Block filters. You can use the toggle to turn on and off and use the radio buttons below the toggle to determine what level of spam blocking you want to enable.

iOS users: First, make sure you have Call Screener enabled. Then, go to the Block page by tapping on the icon in the menu bar. Tap on Block Filter Settings.  You can use the toggle to turn blocking on and off and use the filter options to determine what level of spam blocking you want to enable. Due to iOS limitations, some known spam calls may not be blocked.

Android users: Using the menu in the upper left-hand corner, select Block Management. Under the Blocked Numbers section tap on Add. Select whether you'd like to block a contact already in your phone, or via a phone number. Fill out the relevant details and submit. All calls from that number will be blocked in the future.

iOS users:  First, make sure you have Call Screener enabled. Then, go to the Block page by tapping on the Block icon in the menu bar. Select the “+” to add numbers to My Block List.

All blocked calls will be forwarded to your voicemail if one is set up.

Sprint offers a free Caller ID only service with no app required. Caller ID displays the name of an incoming caller not currently in your contacts. Customers can subscribe to free Caller ID via one of the following:

·         From Change Services on Sprint.com

·         Logging into sprint.com/mysprint and navigating to “Change Services” page and signing up for Caller ID

·         Calling your Team of Experts by dialing *2 from your Sprint phone 

·         At any Sprint store

No.  Caller ID, as well as scam protections are all included in Sprint Call Screener.

·         Sign into My Sprint by clicking Sign in/Create my profile

·         From My Account menu, select Profile & Settings.

·         Select Limits & Permissions.

·         You will be prompted to complete a 2-step authentication

·         Click 'X' symbol to close My preferences window

·         Click Change Caller ID name

·         Update Caller ID name field

·         Click Save

Not all carriers use our data to display the caller ID name for Sprint customers. Some carriers use databases outside of our control or choose not to display names at all. We can't guarantee this name change displays every time you make a call.

Sprint Call Screener Basic provides spam identification for only the highest risk spam and allows the user to block those calls. Sprint Call Screener is an enhanced service that provides spam identification for all spam calls and the ability to block those spam calls. Sprint Call Screener also provides caller ID, spam number reporting and personalized blocked number lists as well as other features.

From the Sprint Call Screener application, select the “Enable Now” button on the home screen.

iOS Users: if you do not see “Enable Now”, please update your Call Screener app.

To disable Call Screener, go to the settings page from the menu in the upper left-hand corner, and tap on the Account Status. Tap on Disable Call Screener.

Customers can cancel Caller ID via one of the following:

·         Logging into sprint.com/mysprint and navigating to “Change Services” page

·         Calling your Team of Experts by dialing *2 from your Sprint phone 

·         At any Sprint store

Number Verified is T-Mobile's implementation of the new STIR/SHAKEN industry standards. T-Mobile was the first to implement STIR/SHAKEN for customers in January 2019. T-Mobile customers with an eligible device will see "Number Verified" on their screen when the calling number has been verified as authentic by the network. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed.

Number Verified is available for free to every T-Mobile and Metro by T-Mobile customer.  It works automatically on devices that have received the necessary software updates from their manufacturer. 

Number Verified authenticates incoming calls and verifies that the number displayed is the actual number that is calling and has not been spoofed by a scammer. Caller ID provides a name and phone number for incoming calls, even if they are not in your contact list.

No. Number Verified does not block calls. Number Verified authenticates incoming calls and verifies that the number displayed is the actual number that is calling has not been spoofed by a scammer. To block Scam Likely calls you can use Scam Shield and turn on the free Scam Block. 

T-Mobile is first in the wireless industry to implement STIR/SHAKEN across all major wireless network providers. T-Mobile customers can rest assured that when a call comes in from any of the major carriers or any of several other smaller network providers to T-Mobile’s network (or vice versa), the companies will be to able authenticate that the call is coming from the phone number displayed in Caller ID and has not been spoofed.

T-Mobile currently provides STIR/SHAKEN implementations with AT&T, Comcast, Spectrum Voice from Charter Communications, UScellular, and Verizon Wireless as well as Altice USA, Bandwidth, Brightlink, Clear Rate, Google Fi, Inteliquent, Intrado, Magicjack, Peerless, and Twilio.

In order for STIR/SHAKEN to work across the industry, it takes a modern network and work by each partner to integrate our systems. At T-Mobile, we’re leading the industry with the most cross-network STIR/SHAKEN partnerships. We’re ready to work with any network that is ready to work with us. We’re just waiting on them…