FAQs about Sling TV

Sling TV is the new way to watch live television. It's the first app-based TV service that lets you stream your favorite live TV channels over the internet. Watch live shows virtually wherever you are, at home or on the go, on your TV, laptop, tablet or phone! With Sling TV, you get to customize your channels by subscribing to the service that best meets your viewing your needs. It is all about personalizing and simplifying your TV watching experience – and saving money while you’re at it.

• Sling Orange: 30+ channels – ESPN, CNN, Disney, HGTV and more
• Sling Blue: 40+ channels – FOX, NBC and more
• Sling Orange + Sling Blue: Purchase both services for all channels
• Additional Sports, Best of Spanish TV, International TV and more are available

Live TV from Sprint plus Sling TV means big savings for you! 

• Say goodbye to paying for channels you don’t watch, long-term contracts, expensive equipment fees and those ever-increasing cable bills.
• Lower your monthly cost for TV and wireless.
• Watch the best of Live TV worry free! With Sprint Unlimited Freedom, there’s no overages or data caps.
• Use your cable savings on wireless for your family – you can now afford that new iPhone or Galaxy for you or your kids.

This great offer:

• Comes with Sprint’s reliable network that’s now within 1% of Verizon based on recent data from Nielsen, the world’s foremost authority on independent network measurement. Don’t let a 1% difference stand in the way of living unlimited.
• Provides easy online account management.
• Gives you one convenient monthly bill.

As a Sprint customer, you’ll get a special discount on Sling TV service. Monthly cost will vary based on your Sprint plan and the Sling TV service you choose:

1 Video streams at up to 480p+ resolution, music at up to 500kbps, streaming gaming at up to 2mbps. Data deprioritization applies during times of congestion. All while on the Sprint Network. Requires eBill. For new Sprint customers who sign up for Unlimited Data, Talk and Text with HD streaming, video streams at up to HD 1080p, music at up to 1.5mbps, gaming at up to 8mbps. Existing customers can choose to add Premium Resolution streaming to Unlimited Freedom for an additional $20/mo./line. Premium resolution video streams at up to 1080p+, music at up to 1.5mbps, gaming streams at up to 8mbps.
2 $0/mo. until 4/30/18; after pay $17/mo. Requires eBill and 4 new handset lines on Unlimited Freedom. Choose Orange or Latino service free, but not both.
3 $0/mo until 4/30/18; after pay $10/mo. Requires eBill and 4 new handset lines on Unlimited Freedom. Choose Orange or Latino service free, but not both.
4 Sling TV monthly charge is in addition to what you pay for your Sprint plan.

The monthly costs for Sling TV services from Sling are:

Roku Express is a device that connects your wireless network and TV to make video streaming a snap. You can purchase a Roku Express at a participating Sprint store for just $29.99. (Plus tax, while supplies last.) 

Roku Express is:

• An affordable way to start streaming to make every TV in your home smart without monthly equipment rental fees.
• A perfect entry-level streaming player. Get amazing 1080p HD streaming at an affordable price.
• A great way to watch your favorite streaming apps on your TV, like Sling, Netflix, Hulu, Amazon Prime and more.
• Easy to set up and use. The home screen is intuitive, making it easy to search and access all your favorite channels. You’ll get a remote control with channel shortcut buttons for quick access to popular channels.

You can purchase a Roku Express at a participating Sprint store for just $29.99. (Plus tax, while supplies last.)

No, only on the TV you are streaming on. If you plan to stream on two or more TVs at the same time, you would need additional players. Players are easily moved from one TV to another as needed. Sling Orange package includes one live stream at a time. Sling Blue includes three simultaneous streams. Sling Orange + Blue includes three streams with Sling Blue and one stream with Sling Orange simultaneously.

New and current Sprint customers in Atlanta and Chicago who enrolled in the program before 8/11/17. 

You have 30 days after you sign up to activate Sling TV using your activation link.

You will receive your text message almost immediately after adding Sling TV to your Sprint account.

If you’re having trouble registering, you can contact Sprint Customer Care at 1-888-211-4727.

The service from Sprint does not affect your existing Sling TV subscription, but may save you money. You can continue watching your favorite shows, just as you do today. If you decide to add Sling TV to your Sprint account, Sling may give you a credit for the unused portion of your current subscription. (Some accounts may not be eligible for a full refund. Go to help.sling.com for more info.)

If you currently subscribe to a Sling service that is not included in the Sprint discount (for example, Arabic Mosaic, Hindi, etc.), you will continue paying the same price for the service. You will get your Sprint discount on the applicable services: Sling Orange, Sling Blue, Sling Orange + Blue and/or Best of Spanish.

Other impacts depend on how you sign up with Sprint:

• Any phone plan: You will continue to receive all of the benefits of Sling TV through your existing account. Your monthly service charge will be reflected on your Sprint bill.
• Unlimited Freedom with 4+ Lines: You will continue to receive all of the benefits of Sling TV through your existing account, including your free Sling TV service for signing up 4+ lines on this plan.
  

You can continue to enjoy all of the benefits of Sling TV throughout your 7-day free trial. If you decide to activate your Sling TV service through Sprint, your free trial will end and your Sling TV service through Sprint will begin.

With an Internet connection, Sling can be accessed in several ways. It’s available on the most popular streaming video players, like Roku, Apple TV, Chromecast and Amazon FireTV. It’s also is supported on iOS, Android, Mac and PC devices. Go to sling.com/devices to learn more.

The quality of streaming video is directly impacted by Internet speeds. When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as the rate of communication from your internet service provider. We recommend:

You can watch Sling TV on all of your favorite compatible devices. The number of simultaneous streams varies based on the Sling service you choose:

*Add the Best of Spanish service to Sling Orange for 1 stream, or add it to Sling Blue for 3 simultaneous streams. If you purchase Best of Spanish as a stand-alone service, you’ll receive 1 stream, but you will have the option to pay an additional $5 to receive 3 streams. ESPN Deportes will only be included in Best of Spanish if purchased as an extra with Sling Orange.

Yes, you can manage your Sling TV account and make programming changes online at sling.com any time through My Account.

Your location determines which channels you’ll receive. In addition to your Sling TV service channels, live local channels are available in select markets. See the charts below or click here to learn what local channels are available in your ZIP code. If you find you don’t have local channel access where you live, you can add an antenna to your TV.

Your location determines which channels you’ll receive. In addition to your Sling TV service channels, live local channels are available in select markets. See the chart below or click here to learn what local channels are available in your ZIP code. If you find you don’t have local channel access where you live, you can add an antenna to your TV.

Not yet. Sling is currently testing a Cloud-based DVR. As an alternative, you have the ability to replay content that has aired in the past three days on channels like HGTV, DIY, Travel Channel, Cooking Channel, Food Network and more. Click here to learn more.

Yes, Sling TV has Available Now, a video On Demand service. The content and length of time it is available varies by channel. To locate Available Now content, use your in-app search option or launch your full guide where available content can be found below the schedule bar.

You can learn more about:

• Sling TV: Go to sprint.com/sling
• Sling TV Account Help: Go to help.sling.com

Go to help.sling.com for answers to questions about TV services, supported devices and troubleshooting tips.