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Unlock Your T-Mobile Network Experience

Don't wait, update your SIM card to take full advantage of our best network.

What To Expect

We’re committed to delivering Sprint customers our best experience yet. To see what this commitment means for you, view our Sprint Customer Promise.

FAQs

Eligible Sprint customers can now take advantage of the full T-Mobile network with a simple SIM swap. Your Sprint account remains the same, with the same price, plan and billing experience, but now you’ll access the T-Mobile network as your primary network.

With the T-Mobile Network Experience:

  • Your device will show the T-Mobile network and you’ll get the full T-Mobile Network experience.
  • You’ll get access to T-Mobile’s free Scam Shield app, with exciting services like free Scam ID, Scam Block, and free Caller ID!
  • You'll keep your current plan and billing through Sprint.

Visit a Retail store or Chat/call Care at 888-211-4727 (or dial *2) and we can evaluate your account.

  • If there’s a certain date/time you want to visit a store, you can set up an appointment via the store locator for shorter wait times.
    • Enter your location and under the filter choose Serves Sprint customers.
    • Choose your store then click on Appointment.

We’ll check the following eligibility requirements:

  • You have a qualifying plan.
  • You have a qualifying device.
  • You’re in a qualifying T-Mobile coverage area.

If you received a T-Mobile SIM in the packaging shown below, please follow the enclosed instructions or visit www.sprint.com/sim to activate.

Sim Kit

If you need additional support, visit a Retail Store or Chat/call Care at 888-211-4727 (or dial *2). We’ll help you through the process.

I received a T-Mobile SIM with my phone order. What do I do?

Please do not insert the T-Mobile SIM before contacting us or the sprint.com flow instructs you to.

  • If you’re upgrading your device you can go to sprint.com and follow the Device Swap flow.
  • If you added a new line, you can go to sprint.com and follow the SIM Swap flow.
  • If you need assistance please Chat/Call Care to help you through the process.

Follow these steps to prepare your device(s) and voicemail.

  1. Please do not insert the T-Mobile SIM before contacting us or the sprint.com flow instructs you to.

  2. Update your software/firmware.

  3. Back up your voicemails. This is important because they will be deleted and cannot be recovered.
    • Enable Wi-Fi > Open the Visual Voicemail app > Select the menu > Select settings > Select auto export > Enable auto export radio button.

  4. Backup your device. 
  5. If you have a smartwatch (Apple Watch, Galaxy Watch etc.) then have it with you so it can be paired with your phone after switching to the T-Mobile Network Experience.

We can also help you through these steps if you visit a Retail Store or Chat/call Care at 888-211-4727 (or dial *2).

Get Help When You Need It

Speak with one of our experts or visit a T-Mobile store, and we’ll get you set up on our best network yet.